Bulky waste

• Take most of your bulky waste items to one of our household waste recovery centres for free.
• Look for organisations and charities on our reuse and recycle page to see if any could make use of your items. Some will collect for free.
• Use our bulky waste collection service which will collect items from the edge of your property. For further information read our bulky waste FAQs here. Please see below for a list of items that we collect.

For commercial waste (waste generated as a result of carrying out a business), please see here for more information.
 

Please check the list below to see if we can collect your bulky waste. All those listed are classed as one item. Loose materials must be bagged or bundled and light enough for one person to lift safely or it won’t be collected.

If you don’t see your bulky waste item listed, please see our list of commonly requested items we don't collect below, and whether we may still be able to dispose of the items for a fee.

Furniture:

• sofa
• chair
• pouffe/stool
• table
• coffee table
• cabinet
• sideboard
• bathroom cabinet
• mirror
• office chair
• office desk
• cot
• bed (mattress and bed frame)
• dressing table
• chest of drawers

Electrical:

• television
• stereo
• DVD player
• computer
• computer monitor/screen
• laptop
• mobile phone/accessories
• printer
• shredder
• small electrical items e.g. kettle, toaster, hair dryer, straighteners
• fridge
• freezer (max size - 1m x 1m x 2m)
• cooker
• cooker hood
• washing machine
• tumble dryer

Garden/garage:

• tools
• table
• chair
• bench
• lawnmower
• bike
• trampoline (must be dismantled)
• swing (must be dismantled)
• car body parts e.g. car battery, tyre

Miscellaneous:

• Radiator (no asbestos)
• carpets - one roll under 6ft in height (for larger carpets contact us for a quote for removal)
• buggy/pushchair
• stair gate
• exercise equipment e.g. treadmill, exercise bike 
• bagged items e.g. one bag (light enough for one person to lift) of household waste or garden waste

Textiles:
We will collect textiles such as bags of clothes and curtains, free of charge if you are also paying for other things to be collected. This excludes duvets and pillows, which would be charged for per bag.

• doors
• fridges and/or freezers greater than 2m x 1m x 1m (NB. comment below about quotes)
• boiler 
• rubble
• plaster and plasterboard
• fixtures and fittings e.g. coving, dado rails, doors, door frames, window frames, light fittings 
• piano 
• fence panels/timber
• greenhouses
• sheds
• soil
• kitchen units or sinks
• bathroom suites
• toilet
• bath or bath panel 
• shower (cubicle or tray)

We may be able to provide a quote for removal of these items, so please contact us for more information.

For free removal of small amounts of hazardous household waste (terms and conditions apply), e.g. asbestos and and some garden pesticides and flammable solvents, please look at our hazardous waste collection service.

We can quote for removal of your plastic oil heating tanks but they must be cut in half, disconnected from pipe work and completely empty of oil. Alternatively, cut and clean as mentioned and take them to your household waste recovery centre.

Please contact us for more information.

For metal oil tanks you will need to contact a specialist company, for example, Atlantis. 

Collection price is determined by how many items you have and whether you are eligible for concession, please see below for details.  The prices for collections from 1st April 2018 are as follows:
 

Number of items	Price for collection	Concession charge *
1	£16.00	£8.00
2-4	£32.00	£16.00
5-8	£64	£32.00
8+	Please contact us for a quotation.	No concessionary rates

*We offer a 50% concession for residents who are full-time students or claiming the following benefits (this does not apply if your job requires a quotation):  
NB. Neither the full rate nor the concessionary rates are available for landlords / property developers.  These rates are for householders who wish to have removed waste from their own home, that they live in.  
Proof of elegibility for concessionary rates must be available for inspection in order to claim the concession.
Landlords, property developers and other businesses are invited to contact us for quotes for a bulky collection.

These are the choice of benefits etc which householders must qualify for in order to claim concessionary rates.

• income support
• personal independence payment / disability living allowance
• job seekers’ allowance
• attendance allowance
• housing benefit
• mobility allowance
• pension credit
• severe disablement allowance
• council tax benefit
• incapacity benefit 

At the time of booking, choose a collection day for your bulky waste and we will arrange to collect it between 7am and 5pm. You must tell us if you are booking a concession collection, as you may be asked to provide evidence of eligibility (Please note, there are no concessionary rates for quoted for collections).

• Phone: 0345 600 6400 or use one of our local numbers. You can use a credit/debit card to pay at the time of booking.
• In person: come to one of our customer information centres to arrange your collection. You can use a credit/debit card, cash or cheque at the time of booking. 

You must inform us if you wish to cancel your collection. Please do this as soon as possible, so we don’t waste time and fuel.

Once a booking has been made and paid for it unfortunately cannot be amended.  If you have additional items you will have to contact us again to make a further booking.  This is due to the space allocation on the collection vehicle.

Please have your reference number handy when contacting us.

If you need a refund, we will issue you a cheque.

Phone: 0345 600 6400 or use one of our local numbers. 

If you need help putting your bulky items out, we can offer an assisted collection. Please let us know if you require assistance at the time of booking. You will need to give a short explanation of why you are unable to move your items out of your property. 

• Put the items for collection outside your property.
• Place items as close as possible to where your wheeled household waste bin is collected.
• Items should be in an area that is easily accessible and not likely to cause injury/inconvenience.
• We can collect waste from just inside your property if you are unable to place it outside or if this will cause an obstruction. You must be present and will be asked to sign an insurance disclaimer for any accidental damage that may be caused. Please inform us of this at the time of booking.
• If you live in a flat, items must be left on the ground floor outside the building and easily identified.
• Bag any loose materials, ensuring they are light enough for one person to carry, or unfortunately we will not be able to take them.

Check our terms and conditions.