Accidents and incidents

It's important to know what to do in the event of an accident or incident when operating passenger transport services for the council.

Information about accidents and incidents

You must make us aware of all significant accidents/incidents that occur on a call-off contract. initially by phone call and then followed-up in writing the same working day of it occurring.

The operator must inform us immediately, when  an accident has resulted in:

• death
• injury
• damage to vehicles or property

The school or day centre will need to be informed by phone. A full written report will need to be submitted on the day.

All such accidents must also be reported to the Police. The operator must make the council aware of any action taken by:

• The Police
• Driver & Vehicle Standards Agency (DVSA)
• Traffic Commissioner or Licensing Authority
• Any other regulatory authority

The driver must check if any passengers are injured before continuing the journey. If there is any doubt, the vehicle must wait for passengers to receive medical assistance before continuing. If the driver is injured in the accident, they must not continue the journey. Arrangements must be made for a replacement driver.

 The driver or passenger assistant must remain with the passengers in a place of safety unless:

• Unable to do so due to injury to either themselves or a passenger.
• To comply with instructions of the police.