Replacement concessionary travel pass

How to report and replace and lost or stolen concessionary travel pass.

Free replacement

You will be eligible for a free concessionary travel pass replacement if: 

• Your card has been stolen, and you can provide a crime number. 
• If your pass is not working on smartcard readers, and there is no obvious sign of damage, please contact us on 0345 600 6400 or email concessionarytravel@northumberland.gov.uk for advice. 
• Please click here to apply for a replacement pass. 

Otherwise the charge for a replacement is £15

Your replacement pass must be obtained from where you originally applied for it. When replacing passes, we may also re-issue them for a short time period of six months. This is the case when we don’t have a complete up-to-date record of why you qualify for a concessionary pass.