If you wish to complain, or if you have a constructive suggestion for improving any bus service, please contact the relevant bus operator. If you are not satisfied with your response, Bus Users UK is an independent company that can help you.

Complaints and feedback

• This company represents bus passengers and aims to help communication between bus users and the bus service. 
• You can join Bus Users UK as an individual member on the Bus Users website. 
• They can help you if something unsatisfactory happens on your bus journey, whether you are a member or not. 
• You can contact Bus Users UK: 

Via email: enquiries@bususers.org    
Via phone: 0300 111 0001   
Via post: 
Bus Users 
Princes Exchange 
Princes Square 
Leeds
LS1 4HY