Discretionary Housing Payments

Reference: 3008

Council tax

Reference: 3501

Customer Contact

Reference: 3615

I’m interested in understanding how local residents are interacting with their local council.

1) Breakdown of volumes of contact (15/16 and 16/17) for the following channels:
· Face to face
· Telephone
· Web

2) For 2016/17, please provide a breakdown of contact by the following type of transaction:
· Application – e.g. applying for services or career opportunities;
· Payments – e.g. paying for a range of fees, fines or taxes;
· Tracking – e.g. monitoring progress service requests and applications;
· Booking and reservations – e.g. making appointments with the council, and booking items and events;
· Renewals – e.g. renewing items like permits and licences;
· Reporting – e.g. notifying the council of problems and issues that need addressing;
· Finding information – e.g. locating and requesting information on local services and tourism.

3) For 2016/17, breakdown of telephone enquiries by your services or service areas (e.g. revenues and benefits, parking, housing, planning etc).

Troubled families programme

Reference: 3132

I would like to request some information regarding the first phase of the Troubled Families Programme.

Page 23 of the Troubled Families Financial Framework for phase 1 of the Troubled Families Programme (available here) states, in respect of claims made for adults moving off out-of-work benefits and into 'continuous employment', that:

Remaining in ‘continuous employment’ will need to be self-certified by the local authority, using locally determined verification systems, as Jobcentre Plus do not collect this information.

I would therefore like to request the following information, under the Freedom of Information Act:
Could you please tell me what locally determined verification systems you used to establish that adults who had moved off out-of-work benefits were in continuous employment for the period of time required to make a claim for success in the ‘achieving continuous employment result’. (i.e. how did you establish locally that the adult was in continuous employment and not just 'off' out-of-work benefits).

Wheelchair accessible housing

Reference: 2928

Under the Freedom of Information Act 2000, I am submitting the following requests;

1. How many live applications does your Local Authority currently have on your housing list for wheelchair accessible housing?

2. How many wheelchair accessible homes were let to wheelchair users in the years of 2015 and 2017 inclusive in your locality through your general needs housing process?

Housing benefit payments

Reference: 3437

Staff leaving the authority

Reference: 3225

Home adaptations in housing

Reference: 3125

Enforcement

Reference: 3447

Social Housing Waiting Lists

Reference: 3429

Under the Freedom of Information Act can I ask for the following information:

1. How many households are currently on your Council’s waiting list for social housing?

2. How many households have been on a waiting list for social housing for a) over 5 years or b) over 10 years c) over 15 years?

3. What was the average waiting time for social housing for your Council in each of the five last financial years? (2012/13, 2013/14, 2014/15. 2015/16, 2016/17)

4. How many under-24s (individuals or families where the oldest individual is 24 or under) were awarded social housing in each of the five last financial years? (2012/13, 2013/14, 2014/15. 2015/16, 2016/17)

GP service planning in areas with new housing developments

Reference: 3017

1) How many new homes, subject to the Community Infrastructure Levy, have been built in your council area in:
a. 2013/14
b. 2014/15
c. 2015/16
d. 2016/17

2) For those new homes, how much money has your council collected from housing developers under the Community Infrastructure Levy in:
a. 2013/14
b. 2014/15
c. 2015/16
d. 2016/17

3) How much of that money was spent on building or developing GP practices in:
a. 2013/14
b. 2014/15
c. 2015/16
d. 2016/17

4) How many GP practices were built or developed using that money in:
a. 2013/14
b. 2014/15
c. 2015/16
d. 2016/17

Housing Complaints

Reference: 3262

1. How many tenant complaints have been made about the state of local authority housing, for each of the last five years
 

2. How many of these complaints resulted in work being done on a tenant’s property, broken down for each of the last five years
 

3. How many units of local authority housing do you have, broken down for each of the last five years
 

4. How many people are on the waiting list for a council house, broken down for each of the last five years

Demolition and sales of social housing

Reference: 3357

S.17 Housing

Reference: 3003

Housing adaptations

Reference: 2884

1. What was your council’s budget for housing adaptations for each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

2. What was your council’s total spend on housing adaptations for each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

3. What was your council's total spend on Disabled Facilities Grants for each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17

4. What was your council's total spend on Disabled Facilities Grants for each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

5. How many applications for Disabled Facilities Grants did your council receive in each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

6. How many applications for Disabled Facilities Grants were accepted by your council, and how many were rejected, in each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

7. How many requests for housing adaptations did your council receive in each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?

8. How many requests for housing adaptations did your council grant, and how many were rejected, in each of the years 2009/10, 2010/11, 2014/15, 2015/16, 2016/17?