This section gives you information and advice on how to pay or appeal a penalty charge notice (PCN).
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An ‘informal representation’ – is what we call a challenge made any time up to receiving a ‘notice to owner’.
If you don’t pay the penalty charge or appeal to the Traffic Penalty Tribunal before the end of the period outlined on the notice, we’ll send a charge certificate confirming that the fee has increased by 50%. You can’t appeal any further at this stage.
Why did I receive a PCN?
PCNs are issued when we believe you haven't followed the parking rules. When you use any on or off-street parking place, you accept the terms and conditions of use. There are notices on the pay and display machines and conditions of use boards explaining these terms.
Do you give people a grace period when they park?
Vehicles committing parking offences that cause danger to others can be issued with a fine instantly.
Other parking offences have a mandatory observation period before a fine can be issued, this means a CEO must stay near to the vehicle for a set period of time to make sure that an offence is actually being committed.
Some parking offences such as 'Overstay' have a mandatory 'grace period' of 10 minutes before the CEO can issue a fine, and this is different from the observation period. The grace period is only relevant when a vehicle has been parked legally, and then becomes illegally parked, such as for overstaying a time limit, or an expired P&D ticket or clock/disc.
View the full list of parking offences and observation periods here.
How much do I have to pay?
The cost varies depending on the seriousness of the offence:
high - £70 e.g. parking on double yellow lines
low - £50 e.g. not displaying a pay and display ticket
Both fines will be reduced by 50% if paid within 14 days.
Can you explain what the different terms in the PCN process mean?
Full details of the terms used in the PCN process are in our glossary of terms - click here to access.
Can I have more information on the process?
Full details of how to challenge and what happens to a PCN are explained in the attached guide:
Where can I find more information & advice?
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