New system launched for reporting street repairs

16 May 2023 ARCHIVED (over 3 months old) - view latest news

A new online service for people to report problems on the county’s streets has gone live. 

Using FixMyStreet Pro, people can now photograph, locate and highlight an issue all by using their mobile phone. 

Issues can be reported simply by going to nland.cc/fix on a mobile phone, computer, tablet or the council’s website. 

All reports go straight into the council’s digital systems where they can be assessed, allocated for any necessary actions and if the user sets up an account they can be informed of progress and completion. 

The system will significantly improve communication with residents, help reduce duplicate reports on the same issue and even speed up responses by giving staff a precise location of where the problem is. 

FixMyStreet Pro can be used to report a range of issues from potholes and faulty street lights to abandoned vehicles and incidents of flytipping. 

Council Leader Glen Sanderson said: “We’re so pleased to be launching this system which should revolutionise the way we deal with issues on our roads and footpaths. 

“This new online tool is the most direct way to report anything to us that needs fixing, cleaning or clearing across the county.  

“In a short few clicks, people can easily alert the council to an issue and receive an update once it’s been resolved.” 

The council is also looking for user feedback on the new system as part of its drive to improve value for money through continuous service improvement. People can leave their views at https://fix.northumberland.gov.uk/