Image demonstrating Covid mental health support for residents

Covid mental health support for residents

An exclusive helpline and online self-help service is available to people living in Northumberland who may be worried about how the current pandemic is affecting their mental health. 

People may be experiencing anxiety or low mood around the current situation, or in particular, job security, finding new work, their financial situation or issues within their family.  

Through a freephone helpline people aged16 and above can gain confidential advice and be directed to online self-help, one-to-one counselling, or other services that can support them. 

The new service has been funded from the North of Tyne Covid Capacity Fund, in recognition of the impact that coronavirus is having on people’s working lives and mental wellbeing. 
It is being provided by Cygnus Support, on behalf of the County Council. Cygnus Support are specialists in providing mental health and well-being services to people in Northumberland. 
Through the service you can access online self-help tools to support you to manage stress and anxiety and help you to build your resilience and, if you need it, one to one counselling too.  
Cllr Veronica Jones, cabinet member for adult health and wellbeing said: “Covid-19 is having a huge impact on everyone’s lives right now. As a council, we recognise how important it is that people can access mental health support during these uncertain times. 

“Whether it’s struggles around job security, family concerns, general anxiety or low mood around the pandemic, Cygnus Support are here to help, providing you with the tools to cope during these difficult times and the future ahead.” 

 The service is completely confidential and can be accessed by calling 0808 196 3933 free during these times:  

Monday 10am-2pm 
Tuesday 1pm-5pm 
Wednesday 3pm-7pm 
Thursday 1pm-4pm 
Friday 10am-2pm 

This Northumberland COVID19 Capacity Fund Project is funded by the North of Tyne Combined Authority.  

North of Tyne cabinet member for Economic Growth and Deputy Mayor of North Tyneside Council Cllr Bruce Pickard said: “We are absolutely committed to ensuring the North of Tyne not only recovers from the impacts of this dreadful virus but comes back even stronger and continues to be a great place to live, work and visit. 

“That’s why we have a clear plan to aid recovery by providing funding and introducing new measures and initiatives to support businesses and residents who need help to get back on their feet.” 

You can find out more about help and support available to individuals and businesses in the Coronavirus information hub at 

Click here for more information and advice around mental health support.   
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