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Public access to our buildings from 23 March 2020

Following the Government’s advice in relation to further measures regarding social distancing, it’s important we protect both our residents and our staff. The council is now planning to restrict public access to our buildings from 12noon today, Monday 23 March 2020.

We will now be moving our libraries service to a fully digital and online offer, with requests for books to be facilitated via community groups wherever possible, including assisting our most vulnerable residents e.g. large print requests etc. Libraries will also move to provide a telephone befriending service, including doorstep deliveries which our community fleet will assist with. We are also preparing further digital and online content, and supporting and helping to coordinate any community offering that is needed through a volunteer programme which we will announce details about over the coming days.
 
Customers can find a range of audio, ebooks and magazines via the BorrowBox and RB Digital apps, which can be downloaded from the library website - www.mylibrary.co.uk

Customer Service, Information Centres and Registrars will move to a first point of contact being a digital recommendation. We will not have any front of house staffing and facilities, and will only offer a limited face to face service available at our sites if it is safely managed, by appointment only and after a risk assessment deems it necessary to do so.  

The safest way for you to contact the council is via our website at www.northumberland.gov.uk/contact - You can also call us on 0345 600 6400 during office hours.

We now have dedicated #CoronaVirus section on our website dedicated to provide you with the information and updates on our services at www.northumberland.gov.uk/coronavirus
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