Tourism and Hospitality Hub

Dedicated Tourism hub set up to support businesses

Tourism and Hospitality Hub

A dedicated support hub for Tourism and Hospitality businesses has been set up by Northumberland County Council.

The new Tourism and Hospitality Support hub, which launched today (WED) will provide advice, guidance and support prior to the industry’s permitted reopening on July 4 in line with the government guidance.

As the sector gathers pace, the council has established a dedicated team who can provide advice, support and guidance to heritage locations, hotels and other guest accommodation, restaurants, pubs, bars and takeaway services as well as the wider visitor economy (including attractions, events and shows).

Businesses will be able to seek information on social distancing measures, cleaning protocols, support for staff, licensing and permissions issues, as well as accessing PPE if they have not been able to do so. 

There will also be a dedicated phone line open 7 days a week, email address and website with regular updates on the latest guidance for the sector. The hub will also help businesses access national initiatives such as Visit Britain’s We’re Good to Go industry standard.

Cllr Cath Homer, cabinet member for Culture, Art, Leisure and Tourism at the council said: “From July 4 our tourism and hospitality sector will be reopening for business but with some guidance and restrictions to work within. As a County Council we want to ensure that we provide as much support and guidance to businesses at this time and where possible practical support and help to enable them to open safely and as early as they can. 

“We will also be proactively contacting businesses within the tourism and hospitality sector over the coming days to ensure that they have what they need to reopen and that they are aware that they can contact us at any time over the coming weeks through the dedicated support hub if they need any further assistance.”

Cllr Peter Jackson, Leader of Northumberland County Council said “The Tourism and Hospitality sector are vitally important to enabling the recovery of our economy to gather pace and wherever we can we want to ensure that the Council offers as much advice, support and guidance for businesses to reopen safely and as early as possible”.

Businesses are being urged to ensure that they are well prepared to open and if they need advice they should contact the council’s new Tourism and Hospitality Support Hub before July 4.

Any business wishing to seek advice, support and guidance can contact the Tourism and
Hospitality Support Hub by email: 
The Tourism Support Hub will initially operate until the end of July 2020. For further information go to

Tourism and Hospitality Hub

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