Supported living service delivering exceptional care

A service supporting people with learning disabilities and mental health needs is delivering ‘exceptional’ care according to a national report.
 
The Wansbeck Supported Living Service provided by Northumberland County Council was inspected by the Care Quality Commission (CQC) to ensure the service meets quality and safety standards. 
 
Inspectors rated the service as Good in four of the five domains and Outstanding in one.
 
Wansbeck Supported Living Service provides personal care and support to people with learning disabilities, autism or associated related conditions or mental health needs. 
 
The service is provided in supported living settings, so people can live in their own home as independently as possible. The service also provides outreach support to people living nearby. 
 
The CQC inspection looked at people's personal care and support.
 
Inspectors said exceptional care was delivered to ensure that people were encouraged to make choices about their day-today lives and future living arrangements, and that staff knew the people they were supporting very well and care was provided with exceptional patience and kindness. 
 
Service users said "It is brilliant here” and they felt "well-settled and less anxious".
 
The report highlighted:
  • Staff upheld people's human rights and treated everyone with great respect and dignity.
  • People were empowered to make meaningful decisions about how they lived their lives. 
  • People were supported to become as independent as possible whatever their level of need, to enable them to lead a more fulfilled life.
  • People using the service described staff as amazing, always kind, caring and polite, and said they took time to listen to them.
 
Northumberland County Councillor Veronica Jones, cabinet member for Adult Wellbeing and Health, said: “I welcome the findings of this report which highlights the caring nature of the service and the wide range of support being provided to help people to learn new skills and become more independent in aspects of daily living, whatever their level of need.  
 
“This support includes providing opportunities for people to follow their interests and hobbies, introducing them to new activities, encouraging and supporting people to engage with the local community and maintain relationships that were important to them.”
 
Inspectors noted that people, relatives and care professionals considered the caring nature of the service to be of the highest standard. 
 
Wansbeck Supported Living Service registered manager Linda Ait Mohammed Ou Lahcen said: “I am delighted with this report which highlights the personalised support staff provide and the positive difference it is making to people’s lives.”
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