Passenger Transport Operators

Here you'll find information and guidance for passenger transport operators who offer transport services on behalf of the council.

Services

Here you'll find information and guidance for passenger transport operators who offer transport services on behalf of the council.

Important news for operators

Find the latest information regarding closures and issues that may interupt passenger transport services at the following links:

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Our guide to being a Passenger Transport Operator

Find out how to become a transport operator with the council. We've also included frequently asked questions for both new and current operators.

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School transport and COVID-19

The transport arrangements we have in place for children and young people continue to be affected by COVID-19. We've provided the latest guidance and safety measures here.

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Get in touch

We're here if you need us. Find out how to get in touch with our Passenger Transport Team.

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Keeping the public informed

It's important to inform the public and the council when transport services for school children and social service passengers do not operate as planned. Find out the best way to communicate this information here.

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Getting paid by Northumberland County Council

Are you familiar with the process for getting paid by the council? Here are the steps you should to take to ensure you're paid accurately and in a timely manner.

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Vehicle requirements

There are a set of general requirements that all operator vehicles must have in place while operating passenger transport services. Find them here!

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Operating in hazardous conditions due to severe weather

Do you need to know who to contact and what action to take when operating in hazardous conditions due to severe weather? Find out here.

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Transport of wheelchair passengers

Find out what is required when transporting wheelchair passengers, including information about facilities, positioning, space and maintenance.

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Breakdowns and delays

Find out what to do if you experience a breakdown or delay when operating passenger transport services for the council.

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Accidents and incidents

Find out what to do if you are involved in an accident or incident when operating transport services for the council.

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Briefing of Drivers and Passenger Transport Assistants

Find out about how the council will prepare drivers and assistants for their passenger transport operations, including details about any required training.

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Disclosure & Barring Service (DBS) Checks

Find out about the council's policy for DBS checks.

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