Here we provide information and links to find your nearest car park, check charges and restrictions, apply for a parking permit or blue badge and pay your penalty charge notice.
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An ‘informal representation’ – is what we call a challenge made any time up to receiving a ‘notice to owner’.
If you don’t pay the penalty charge or appeal to the Traffic Penalty Tribunal before the end of the period outlined on the notice, we’ll send a charge certificate confirming that the fee has increased by 50%. You can’t appeal any further at this stage.
Do you give people a grace period when they park?
Vehicles committing parking offences that cause danger to others can be issued with a fine instantly.
Other parking offences have a mandatory observation period before a fine can be issued, this means a CEO must stay near to the vehicle for a set period of time to make sure that an offence is actually being committed.
Some parking offences such as 'Overstay' have a mandatory 'grace period' of 10 minutes before the CEO can issue a fine, and this is different from the observation period. The grace period is only relevant when a vehicle has been parked legally, and then becomes illegally parked, such as for overstaying a time limit, or an expired P&D ticket or clock/disc.
View the full list of parking offences and observation periods here.
How much do I have to pay?
The cost varies depending on the seriousness of the offence:
high - £70 e.g. parking on double yellow lines
low - £50 e.g. not displaying a pay and display ticket
Both fines will be reduced by 50% if paid within 14 days.
Can you explain what the different terms in the PCN process mean?
Full details of the terms used in the PCN process are in our glossary of terms.
Can I have more information on the process?
Full details of how to challenge and what happens to a PCN are explained in the attached guide.
A guide to the Penalty Charge Notice appeals process
Where can I find more information & advice?
We allow mobile traders to sell certain goods in some of our NCC managed parking places, this is subject to the trader obtaining a licence granted by the council and a valid street trading consent.
The right to trade from these locations are awarded on a three-year cycle by way of submitting a sealed bid for each consecutive year in the period advertised.
Trading licences expire on 31 March at the end of the three year period.
To find locations where we allow trading together with what can be sold and when the licences are due to expire, click here.
Available Trading Concessions are advertised on the corporate contract portal at https://procontract.due-north.com
Please note you need to register as a supplier before you can submit your tender.
Tenders will not be considered if there are any outstanding trading licence fees from any previous licence periods.
Apply for a pay and display parking permit
We have recently carried out a formal review of the annual cost of a NCC pay and display permit and for permits beginning 1 April 2019 onwards the annual cost has increased as below:
Subject access enables people to find out what personal data is held about them. SARs for footage recorded on body worn video cameras must be made within 31 days from the date of your interaction with a civil enforcement officer as any recorded footage that is "non-evidential" will be retained for 31 days, after which it will be automatically deleted.
There is more information about subject access requests and a Subject Access Information Pack to download on our Information Governance pages, please click here.
If you can’t download the form, please email firstname.lastname@example.org or email@example.com or call 0345 600 6400.
Please note: occasionally videos may not be released for legal reasons that will be explained to you.
If your badge is lost or stolen, please complete the replacement blue badge application form.
Return the application form to the address shown on the form, with a new passport photo for the replacement badge.
We’ll contact you by telephone to take payment of £10 for the replacement badge.
You can also call into one of our customer information centres for assistance.
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