Find out about your fire service

These include:

• fires (buildings, vehicles and wildfires)
• road traffic collisions
• chemical, biological, radiations and nuclear incidents
• flooding
• swift water, mud and ice rescue
• major incidents

As part of our response role, we also handle emergency calls and respond to special service requests.
In addition to our fleet of fire appliances and 4x4 vehicles, we have a number of specialist vehicles and teams to enhance and support our response to incidents.

We work to prevent emergencies happening within homes and communities. Prevention is central to everything we do.

• Learn more about how we keep homes and communities safe.

We provide advice and guidance on how to prevent fires, as well as enforcing fire safety legislation to ensure businesses comply with the law.

• Please click here to learn more.

We identify, examine and record key risks that may threaten our communities, then prepare appropriate emergency response plans, train staff and test these arrangements through exercises.

This work is carried out in close collaboration with our multi-emergency partners, who share our objectives in community protection.

• Please click here to discover how we plan for emergencies.

We are sometimes requested to provide non-emergency services. Historically, these have included lift rescues, providing water for non-emergency or humanitarian reasons, replenishing water supplies, filling swimming pools and hiring equipment.

Legislation clarifies the types of situations where fire and rescue services can charge members of the public and commercial organisations for this assistance. In all cases, the applicant will be informed whether attendance will be subject to a charge. If a charge is applicable, applicants will be required to complete an agreement to pay form prior to any services being rendered.

• View the current scale of charges for special services

If you would like any further information, or would like to submit a request for a special service, please contact:

• Email: FireSupport@northumberland.gov.uk
• Telephone: 01670 621110
• Office hours: 8.30am to 5pm (Monday to Thursday) 8.30am to 4.30pm (Friday)

• View our advice and guidance on where to find help after a fire or flood.

We love to hear your feedback - it plays an important part in improving the service we provide and is something we take really seriously.

• If you have a comment, good or bad, please let us know.