Northumberland County Council - Find out about your fire service

Find out about your fire service

Here you can find out more about the fire service, the work we do and give us your feedback.

Top Tasks

Popular tasks right now

View all tasks

Make a comment, compliment or complaint

We provide fire and rescue cover to the county of Northumberland. Here you will find more information about Northumberland Fire and Rescue Service.

In line with strategic aims of Northumberland County Council, we have long-term aims of improving the social, economic and environmental wellbeing of those who live, work and visit Northumberland.

Central to this is the prevention of fires and other emergencies, with a result of reducing death, injury and damage to property.

We welcome your comments and suggestions about how well you think we are doing. In line with strategic aims of Northumberland County Council, we have long-term aims of improving the social, economic and environmental wellbeing of those who live, work and visit Northumberland.

The fire and rescue service area covers 5,026 square kilometres (1,941 square miles) with a population of 316,028 people.

Within this area there are 148,008 dwellings and 11,687 non-domestic properties. To make Northumberland safer, we have 15 local fire stations.

Please click here for more information about our local fire stations.

In order to reduce the risk to our communities, we deliver a comprehensive range of services and activities.

Please click on the boxes below to find out more about NFRS.

We respond to incidents and emergencies

We respond to incidents such as:

fires (buildings, vehicles and wildfires)
road traffic collisions
chemical and biological radiations, and nuclear incidents
flooding
swift water, mud, and ice rescue
major incidents

As part of our response role, we also handle emergency calls and respond to special service requests.
In addition to our fleet of fire appliances and 4x4 vehicles, we have a number of specialist vehicles and teams to enhance and support our response to incidents.

We support our communities

Please click on the links below to find out more about fire safety and victim support in Northumberland:

We perform special service requests for non-emergencies

We are sometimes requested to provide non-emergency services. Historically, these have included lift rescues, replenishing water supplies, filling swimming pools, and hiring equipment.

NFRS can charge for non-emergency assistance. In all cases, the applicant will be informed if there will be a charge for the service.

If you would like any further information, such as a scale of charges, or you would like to submit a request for special service, please contact us:

Email: firesupport@northumberland.gov.uk
Telephone: 01670 621110
Office hours: 8:30am - 5pm from Monday - Thursday, and 8:30am - 4:30pm on Fridays

We aim to provide the highest standard of service and have high expectations of all our staff and the services we deliver.

We hope you find us professional, friendly, accessible and competent. We are committed to providing a professional and efficient service that is valued by the community it serves.

We welcome comments from all members of the community on how we provide this service, whether that involves congratulations, criticism or constructive suggestions.

All feedback we receive will be used positively, to improve our service wherever necessary.