Parking Fines and Penalty Charge Notices

Details:

Reference Number: 5397
Request Date: 11/01/2019 Archived

Question and Response:

Q.1 How many ANPR cameras does your council currently operate, either in vehicles, as static cameras by the roadside, in car parks or at other locations? Please provide a breakdown of the number of static vs in-car ANPR cameras, if possible. 
A.1 One ANPR camera attached to a mobile enforcement vehicle.

Q.2 How many ANPR cameras has your council operated over the last five years (2018-2014)? Please provide a year-by-year breakdown.
A.2 One ANPR camera in operation since October 2016.

Q.3 How many 'hits' have your ANPR cameras generated over the last five years? That is to say, how many times data from an ANPR camera been used for enforcement action over the last five years? Please provide a year-by-year breakdown.
A.3 See table below for Penalty Charge Notices (PCNs) issued.

Q.4 If possible, please tell me the total number of vehicle number plates scanned by your ANPR cameras in the last five years? Please provide a year-by-year breakdown.
A.4 See table below for the number of Evidence Packs generated. 

An Evidence Pack is the footage captured when the ANPR camera has scanned a VRM and believes it to be in contravention. Each Evidence Pack is reviewed and either: discarded if no contravention occurred; or progressed to the issue of a PCN.
 
Date Range No of PCNs Issued Evidence Packs
(No of VRMs scanned)
1 Oct 16 to 30 Sept 17  135 993
1 Oct 17 to 30 Sept 18  199  2340
1 Oct 18 to date (16 Jan 19) 94     897
    

                                  
                            
                      


Details:

Reference Number: 5509
Request Date: 30/01/2019 Archived

Question and Response:

Q.1 The revenue report from the traffic enforcement officer re penalties/fines for dog fouling incidents for 2018.  This is for the Alnwick Area and also the Amble Area. I also would like to obtain a copy of the actual figures re Parking Offences in both areas named above again for 2018.

A.1 There was no revenue received in 2018 from FPNs issued by Civil Enforcement Officers for Dog Fouling in Alnwick or Amble. Below shows the PCN income received between 1 January 2018 to 31 December 2018 for PCNs issued in Alnwick and Amble

Alnwick - £68,406
Amble - £12,876


Details:

Reference Number: 5523
Request Date: 31/01/2019 Archived

Question and Response:

Please can you provide the following information broken down into the financial years 2015/16, 2016/17 and 2017/18: 

Q.1 Total number of Civil Enforcement Officers employed by Northumberland County Council (number of individuals and number of full time equivalent posts).
 
Q.2 Total number of penalty charge notices issued by Northumberland County Council. 

Q.3 Total number of penalty charge notices appealed. 

Q.4 Percentage of appeals that are upheld. 

Q.5 Number of penalty charge notices that were not successfully appealed but were not paid. 

Q.6 Breakdown of number of penalty charge notices issued in the following towns:
- Alnwick 
- Amble 
- Ashington
- Bedlington 
- Belford
- Berwick 
- Blyth
- Corbridge
- Cramlington 
- Haltwhistle
- Hexham
- Morpeth 
- Newbiggin 
- Ponteland 
- Prudhoe
- Rothbury
- Seaton Delaval 
- Seahouses
- Wooler 

Q.7 Number of days spent by the parking enforcement vehicle in each of the towns listed in question 6, again broken down by financial year. 

Q.8 Number of penalty charge notices issued by the parking enforcement vehicle by financial year. 

Q.9 Total income to Northumberland County Council from penalty charge notices,  broken down by financial year. 

Q.10 Total cost to Northumberland County Council of issuing penalty charge notices by financial year, including salary with on costs of enforcement officers and costs associated with the parking enforcement vehicle. 

Q.11 Details of any targets set for civil enforcement officers, for example expectations relating to the number of penalty charge notices issued over a given period.

A.1 - A.11 Northumberland County Council confirms that it holds the information you have requested, please see the attached information in response
 


Attachments:

Details:

Reference Number: 5524
Request Date: 31/01/2019 Archived

Question and Response:

Q.1    Please can you clarify whether the road that runs past the Mount Health Centre in Morpeth to St George's Hospital and the Linden Homes development is a County Council adopted highway? If it is not, are there plans for it to be adopted? Again, if it is not adopted, do Northumberland County Council's civil enforcement officers have any powers to issue penalty charge notices to vehicles parked on double yellow lines along this road?
 
A.1    The road described is not adopted by the Highway Authority as a highway maintainable at public expense.   
 
There is currently no Highways Act 1980 Section 38 Agreement in place (this is the agreement necessary for roads etc. to be adopted as highway maintainable at public expense following satisfactory completion). However, both the County Council and the developer are willing to enter into an Agreement at the appropriate time. 
 
Therefore there are no current plans to adopt because the legal agreement is not in place. However, the agreement is voluntary on both sides and it cannot be guaranteed that it will be entered into.  
 
There is a valid Traffic Regulation Order on the double yellow lines on West Close St Georges Hospital, Morpeth (TRO-009-19) therefore the lines are enforceable by the councils Civil Enforcement Officers.


Details:

Reference Number: 5573
Request Date: 08/02/2019 Archived

Question and Response:

Q.1 Which single street in your council area has produced the highest income from parking enforcement (income from just fines) in the 2017/2018 financial year? Please provide details of the number of tickets issued and the income to the council of motorists paying parking enforcement fines in this single street in the 2017/18 financial year.

A.1  Beaumont Street, Hexham has received the most income from Penalty Charge Notices (PCNs) in the financial year 2017/2018 at £16,638.00. There were 580 PCNs issued in Beaumont Street, Hexham in the financial year 2017/2018



Details:

Reference Number: 5617
Request Date: 18/02/2019 Archived

Question and Response:

Q.1   Is your organisation responsible for collecting car parking charges (whether directly or through a contracted service)?

A.1   It is not possible for Northumberland County Council to provide this information as the ticket machines in operation do not have the capability to either record or report on “overvend” figures

If the answer to question 1 is ‘No’ there is no further requirement to complete the questions. 

Q.2   How much revenue, on top of the stated ticket price has been collected by your authority due to the machines not giving change in 2015-2016?

Q.3   How much revenue, on top of the stated ticket price has been collected by your authority due to the machines not giving change in 2016-2017? 

Q.4   How much revenue, on top of the stated ticket price has been collected by your authority due to the machines not giving change in 2017-2018?



Details:

Reference Number: 5636
Request Date: 19/02/2019 Archived

Question and Response:

Q.1  The number of Penalty Charge Notices (PCN) issued at Fountain Head Car Park Seaton Sluice in the last 5 years.

Q.2  Of those PCN’s issued at that location within the last 5 years how many were for Code 86 Parking beyond the bay markings?

Q.3  Do Northumberland County Council record information regarding the specific parking location of each vehicle issued a PCN as above? 

Q.4  Can you review previous data / including images from all PCN’s issued at that site and provide me with information on the parking locations of vehicles issued PCN’s within that Car Park.

Q.5  How many PCN’s have been issued by Northumberland County Council to vehicles parked in the unmarked large space nearest to the toilet block? 

Q.6  What is the minimum amount of time an enforcement officer must observe a vehicle for prior to issuing a PCN for parking violations?

Q.7  What is the amount of time that Northumberland County Council recommend to enforcement staff to observe vehicles for prior to issuing a PCN?

Q.8  When was car park signage & bay markings last assessed at Fountain Head Car Park by Northumberland County Council?

Q.9  The number of Car Parking PCN’s challenged in relation to Fountain Head Car Park in the last 5 years?

Q.10  What is the height restriction in place at Fountain Head Car Park?

Q.11  When should the access height restriction barrier be in use (Closed)?

Q.12  Finally please can you tell me the number of Penalty Notices issued by Northumberland County Council in the last 5 years for dog fouling in the area of Seaton Sluice beach?

A.1 - A.12  Northumberland County Council confirms that it holds the information you have requested, please see the attached information in response.
 


Details:

Reference Number: 5642
Request Date: 20/02/2019 Archived

Question and Response:

Q.1    Please disclose if your council has a 'grace period' when it comes to wardens issuing parking tickets I.E. have wardens been told to wait a set period after parking has expired before issuing a ticket.

A.1    Vehicles committing parking offences that cause danger to others can be issued with a Penalty Charge Notice (PCN) instantly. 

Other parking offences have a mandatory observation period before a PCN can be issued, this means that a Civil Enforcement Officer (CEO) must stay near to the vehicle for a set period of time to make sure that an offence is actually being committed. 

Some parking offences such as 'Overstay' have a mandatory 'grace period' of 10 minutes before the CEO can issue a fine, and this is different from the observation period. The grace period is only relevant when a vehicle has been parked legally, and then becomes illegally parked (such as for overstaying a time limit, or an expired P&D ticket or clock/disc) they must then be given a 10 minute period of grace before a PCN can be issued. 

Please see our Frequently Asked Questions on our web pages for more information on observation periods and which parking offences also have a grace period of 10 minutes

https://www.northumberland.gov.uk/Highways/Parking.aspx



Details:

Reference Number: 5743
Request Date: 11/03/2019 Archived

Question and Response:

The aim is to see if challenges to on-spot local council penalty charge notices (PCNs) for parking fines are impacted by the method of communication used between councils and drivers/vehicle-owners. In particular, I'm interested to see if challenges are resolved differently when challengers are in contact via post, or when challengers are in contact online and request to receive further information via post.

Q.1   The fields that I am looking for are:

Number of PCNs issued by your council in 2018 (or in the last twelve-month period for which data exists, since 2015)
Number of PCNs from the above category which were challenged
Number of the above challenges which were made online, by post, or by other means (itemised)
Number of the above challenged PCNs in each category which were upheld by the Council, and the number of the above challenged PCNs in which category which were not upheld/cancelled by the Council

A.1   There were 24,030 Penalty Charge Notices issued between 1 January 2018 to 31 December 2018.

Of the PCNs issued between 1 January 2108 to 31 December 2018, 3655 PCNs were subject to a challenge.

Challenges are categorised type:
Informal representation; 
Formal representation; or
Appeal

We are unable to record how each challenge is received for instance by email, post, web, hand delivery and therefore cannot provide the itemised split as requested.

Of the 3655 PCNs which were challenged, 2673 PCNs were upheld, and 982 PCNs were cancelled as the result of a successful challenge. 

However as explained above, these cannot be itemised by email, post, web, hand delivery as we do not record this information.
 


Details:

Reference Number: 5755
Request Date: 11/03/2019 Archived

Question and Response:

Q.1   For the years 2016, 2017 and 2018, please may I have both:
  a) The number of Community Protection Notices (CPNs) issued,
  b) And the number of CPN warnings issued.

A.1 2016:
CPN - 7
CPW - 173

2017:
CPN - 16
CPW - 127

2018:
CPN - 60
CPW - 166

Q.2    Additionally for the years 2016, 2017 and 2018, please may I have either:

a) The full text of every CPN issued (along with the date) with any personal info redacted,

b)  Or a general description of the subject matter and cited justification for the CPN if 2a) is not possible.

A.2 Please see attachments 

A.2 2016 CPNs  2 x intimidation/harassment
                    1 x alcohol related ASB
                    1 x noise/alcohol 
                    3 x waste accumulation

2016 CPWs  11 x intimidation/harassment
                      1 x alcohol related ASB
                      1 x feral cats
                      1 x noise/alcohol
                      2 x not keeping dogs under control
                      1 x waste/bins
                      156 x waste accumulation
                       
2017 CPNs  1 x alcohol related ASB
                     1 x noise/alcohol
                     1 x feral cats
                     13 x waste accumulation

2017 CPWs   2 x alcohol related ASB
                      3 x alcohol/drugs/intimidation
                      2 x ASB on school premises
                      2 x condition of premises
                      8 x intimidation/harassment
                      2 x drug/alcohol ASB
                      1 x noise/harassing behaviour
                      4 x noise/alcohol
                      1 x premises in dilapidated condition
                      1 x noise/intimidation 
                       98 x waste accumulation

2018 CPNs   2 x intimidation/harassment
                      1 x noise/alcohol
                       56 x waste accumulation

2018 CPWs  2 x intimidation/harassment
                     6 x noise/alcohol
                     1 x noise/harassment
                     2 x noise/intimidation/harassment
                     1 x noise/visual representation/abusive behaviour
                     1 x revving car engine/music/intimidation 
                     153 x waste accumulation
 


Details:

Reference Number: 5776
Request Date: 15/03/2019 Archived

Question and Response:

We’re looking to submit a freedom of information request to collect data around refunded parking charges in your area. Would you be able to provide the following statistics from the dates of 1st June 2017 – 31st December 2018.

Q.1  Number of Penalty Charge Notices (PCN) served for parking violations (ideally split out by not paying parking charges and parking in a disabled space without a badge)

A.1  please see the attached document

Q.2   Total amount (in pounds) received from PCNs

A.2   The total income received from PCNs issued between 01 June 2017 and 31 December 2018 was £1,040,127.50

Q.3   Number of PCNs appealed

A.3   Of the PCNs issued between 1 June 2017 and 31 December 2018 5,452 PCNs were subject to a challenge.

Q.4   Number of appeals upheld

A.4   Of the 5,452 PCNs which were challenged, 4,020 PCNs were upheld, and 1,432 PCNs were cancelled as the result of a successful challenge.

Q.5   Total amount (in pounds) refunded for upheld appeals

A.5   The Traffic Management Act 2004 (TMA) allows for challenges at informal and formal stage, and for appeal to an independent adjudicator, however as prescribed by the TMA a PCN must remain unpaid to progress through the legal stages of challenge.  If a PCN has been paid and the registered keeper subsequently decides to continue to challenge the issue of the PCN, a refund would be issued in order for it to progress to the next stage. The refund is actioned regardless of whether the subsequent challenge is upheld or not.

No formal log of refunded PCNs is kept.

Q.6   Number of Penalty Charge Notices (PCN) served for driving in bus lanes

A.6   Northumberland County Council do not currently operate Bus Lanes.

Q.7   Total amount (in pounds) received from PCNs

A.7   Not applicable

Q.8   Number of PCNs appealed

A.8   Not applicable

Q.9   Number of appeals upheld

A.9   Not applicable

Q.10  Total amount (in pounds) refunded for upheld appeals

A.10   Not applicable
 
If possible, it would be great to get these figures broken down on a monthly basis, ideally in spreadsheet format.
 


Details:

Reference Number: 5789
Request Date: 19/03/2019 Archived

Question and Response:

Q.1: I would like to request a copy of all policy and guidance documents that are available to council officers who are tasked with considering the question of whether a Penalty Charge Notice should be cancelled. For the avoidance of doubt, this request covers any policy that is published or otherwise publicly available, plus any internal council guidance or policy that is only available internally to council staff (such as any internal policy that outlines in what circumstances the council may exercise its discretionary powers to cancel a PCN).

Q.2 Please could you also disclose the training material that is used to train the council officers who make decisions regarding the cancellation of PCNs. This should cover only training material that is directly relevant to their role in deciding whether a council PCN should be cancelled, any other training material (such as generic council training, health and safety, GDPR or training related to other roles or functions) is not within the scope of this request.

Again for the avoidance of doubt, both queries above cover policies and training material available to council officers who deal with informal representations, formal representations and appeals to the tribunal.

A.1 & A.2   Northumberland County Council (NCC) have a document called “A Guide to the Penalty Charge Notice Appeals Process” which is published on our website in the Frequently Asked Questions section of Penalty charge notices (parking fines)  https://www.northumberland.gov.uk/Highways/Parking.aspx

The Parking and Processing Assistants use this document in conjunction with the Department for Transport’s publication, Traffic Management Act 2004 Operational Guidance for Local Authorities: Parking Policy and Enforcement  (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/695793/operational-guidance.pdf)

The two documents above form the training material given to new team members.  New team members are buddied with an established colleague and given one-to-one on the job training in all aspects of the role.
 


Details:

Reference Number: 5852
Request Date: 01/04/2019 Archived

Question and Response:

Q.1     In the 2018 calendar year how many parking tickets were issued to the vehicle that infringed parking regulations in the borough on the most occasions?

A.1     The most Penalty Charge Notices (PCNs) issued to one vehicle in the calendar year 2018 was 58 PCNs.

Q.2     What was the penalty value of these tickets?

A.2      The total value of the PCNs issued to the vehicle is £3,840

Q.3     In what street or car park were the majority of them collected?

A.3      Beaumont Street, Hexham, Northumberland.

Q.4     How many of them have been paid?

A.4      None.

Q.5     What was the make and model of the vehicle?

A.5      Fiat Bravo.

Q.6     If was a foreign-registered vehicle please state what was the nationality of its registration.

A.6      Not applicable.
 


Details:

Reference Number: 5870
Request Date: 03/04/2019 Archived

Question and Response:

Q.1a) How many penalty charge notices were issued to drivers in 2017, 2018 and 2019 thus far (please give data for each year separately)?

Q.1b) The total income from any fines/penalties issued to drivers from penalty charge notices in 2017, 2018 and 2019 thus far for each year separately.
 
Q.2a) The number of penalty charge notices issued to drivers in 2017, 2018 and 2019 thus far (please give data for each year separately), broken down by offence e.g. bus lane fines, parking fines, no right or left turn fines, yellow box junction fines?

Q.2b) The total income from any fines/penalties issued to drivers from penalty charge notices in 2017, 2018 and 2019 thus far for each year separately, broken down by offence as above .
               
A. Northumberland County Council confirms that it holds the information you have requested, please see the attached information in response.
 


Details:

Reference Number: 5922
Request Date: 11/04/2019 Archived

Question and Response:

Q.1   How many cases were referred to bailiffs each year, and how does this split between:
a.     Council tax, PCN and other debt recovery
b.     Insourced vs outsourced to a third party provider
c.     Per year (2015-18)
 
A.1   PCN (Insourced)
2015 - 0
2016 - 0
2017 - 0
2018 - 0

Council Tax (Insourced)
2015 - 3759
2016 - 4112
2017 - 5066
2018 - 4506

Other debt recovery (Insourced)
2015 - 0
2016 - 0
2017 - 0
2018 - 0

Council Tax (Outsourced)
2015 - 0
2016 - 0
2017 - 0
2018 - 0

PCN (Outsourced)
2015 - 1751
2016 - 719
2017 - 1062
2018 - 1344

Other debt recovery (Outsourced)*
2015 - 305
2016 - 250
2017 - 277
2018 - 206

Insourced total
2015 - 3759
2016 - 4112
2017 - 5066
2018 - 4506

Outsourced Total
2015 - 2056
2016 - 969
2017 - 1339
2018 - 1550

Grand Total
2015 - 5815
2016 - 5081
2017 - 6405
2018 - 6056

*National Non-Domestic Rates

Q.2  Which, if any, third party providers did you use for these bailiff services, and how many cases did each manage each year (2015-18)?
 
a.     Split by Council tax, PCN and other debt recovery
 
A.2      Rossendales (PCN)
2015 - 1751
2016 - 719
2017 - 1062
2018 - 1344

Rossendales (Council Tax)
2015 - 3192
2016 - 3232
2017 - 3734
2018 - 2861

Rossendales (Other Debt Recovery)*
2015 - 110
2016 - 52
2017 - 129
2018 - 95

Thoburns Enforcement Services (Council Tax)
2015 - 567
2016 - 880
2017 - 1332
2018 - 1645

Thoburns Enforcement Services (Other Debt Recovery)*
2015 - 195
2016 - 198
2017 - 148
2018 - 111

*National Non-Domestic Rates
Note: the values shown for Council Tax and National Non-Domestic Rates relate to each financial year, i.e. 2015/16, 2016/17, 2017/18 & 2018/19

Q.3   What was the total cost of parking enforcement services (e.g. traffic wardens, towing, clamping etc.) per year (2015-18)?
 
a.     Split between insourced vs outsourced to a third party provider
 
A.3   Please see our website for a breakdown of income and expenditure on the authority's on-street and off-street parking accounts.

https://www.northumberland.gov.uk/About/Transparency.aspx#transparency
Northumberland County Council - Transparency
Transparency. As a public-funded organisation, we have a duty to residents to be transparent in how council tax money is spent, our business operations and outcomes.
www.northumberland.gov.uk

Q.4   Which, if any, third party providers do you use to manage parking enforcement services? Please could you disclose the total amount spent with each provider per year (2015-18)
 
A.4   N/A
 


Details:

Reference Number: 5945
Request Date: 16/04/2019 Archived

Question and Response:

Q.1    The number of times between 1st April 2018 and 31st March 2019, or the nearest available twelve month period, that private bailiffs/enforcement agents have been instructed to enforce debts to the local authority relating to each of the following;

Q.1a.    Council tax
A.1a.       4506

Q.1b.    Parking
A.1b.       1036

Q.1c.    Housing Benefit overpayments
A.1c.       0

Q.1d.    Business Rates
A.1d.       206

Q.1e.    Commercial Rents
A.1e.       0

Q.1f.     Any other debt types, including any other overpayments
A.1f.        0

By “private bailiffs/enforcement agents” we mean those who are self-employed or who work for private companies, including as high court enforcement officers.  Please include cases where local authority employees have visited a property to enforce a warrant of control. 

Q.2    Do you signpost residents to one or more free debt advice agencies as part of your collections process?  (Yes/No) If so, which charities?

A.2   Yes.   A fill list can be found at 
https://www.northumberland.gov.uk/Tax/Debt.aspx#advicefordealingwithdebt 

Q.3     Have you adopted the Standard Financial Statement (or Common Financial Statement) as a tool for objectively assessing income and expenditure as part of your collections process? (Yes/No)

A.3   No, although it may be used as a point of reference.

I  think this is primarily used by debt advice organisation such as Citizen’s Advice.

Q.4     Do you have a formal policy in place for dealing with residents in vulnerable circumstances as part of your collections process? (Yes/No)

A.4   The Council has a Corporate Debt Recovery Policy which is updated annually.

Q.5    Do you currently have a policy of exempting recipients of Council Tax Support from the use of bailiff action? (Yes/No)

A.5   No.

Q.6    Have you adopted the Citizens Advice/Local Government Association Council Tax Protocol? (Yes/No)

A.6   No. We will be meeting with Citizens Advice to sign the protocol.
 


Details:

Reference Number: 5978
Request Date: 25/04/2019 Archived

Question and Response:

Q.1   The names of the bailiffs you contract to collect council tax and traffic fines

Q.2   The number of council tax warrants issued per year to each bailiff, from 2010 - 2018

Q.3   The recovery rate for warrants within council tax from 2010 – 2018 (i.e. # of cases paid versus # of cases returned as uncollectable)

Q.4   The number of traffic warrants issued per year to each bailiff, from 2010 - 2018

Q.5   The recovery rate for warrants within traffic penalties from 2010 – 2018 (i.e. # of cases paid versus # of cases returned as uncollectable)

Q.6   Does your bailiff contract for traffic penalties in 2018 have a fixed collection rate that they need to achieve? If so, what is this rate?

A.1 - A.6    Northumberland County Council confirms that it holds the information you have requested, please see the attached information in response.
 


Details:

Reference Number: 6957
Request Date: 11/11/2019 Archived

Question and Response:

Q.1    The total amount of money overpaid (as a result of the parking machines/meters not being configured to return change) into car parking meters in Northumberland, in 2015, 2016, 2017, 2018 and 2019 to date.
a. Please specify the location (street/car park) of the machine which has been overpaid the most.

A.1    It is not possible for Northumberland County Council to provide this information as the ticket machines in operation do not have the capability to either record or report on overvend/overpaid figures
 


Details:

Reference Number: 7035
Request Date: 26/11/2019 Archived

Question and Response:

Q.1     Since 1st October 2018, to date, has the council hired or been engaged in a contract with any external company to issue Fixed Penalty Notices related to littering on behalf of the council?

A.1     No

If yes, please answer the following questions:

Q.2     What is the name of the external company or companies contracted? Please state the date range covered by each company since 1st October 2018.

Q.3     How many Fixed Penalty Notices were issued by each external company used, between 1st October 2018 and 30th September 2019? 

Q.4      Were any of these fines issued for leaving domestic waste (refuse) bags out for collection outside of permitted times and if so, how many?

Q.5      What percentage of income generated from FPNs goes/went to the external company and what percentage goes/went to the council?

Q.6      What income did the council receive from FPNs issued by the external company between 1st October 2018 and 30th September 2019?

Q.7      When is the contract with the external company currently used due to expire?

Q.8      Does the council provide office space for contracted external workers?

Q.9      Do contracted external workers wear council uniforms?

Q.10    Please provide us with a copy of the contract between the council and the external company or companies referenced above. Please redact any personal information included in the contract if necessary for data protection.

Q.11    Under the terms of your contract with the private company, do environmental protection enforcers receive any financial incentives to issue FPNs?