News for staff and partners

Current key issues for staff and partner agencies

Details of engagement exercise starting May 2019

Last summer, we started a review of how well our current arrangements for coordinating care and support are working. The findings confirmed our sense that we need to stand back and look again at how well some past changes have worked, and consider whether a new approach might be better. 

We think our current arrangements may have gone too far in aiming for efficiency through specialisation and standardisation, at the cost of making service users’ experience more fragmented. 

We have put together a summary of the questions which we are considering, and our provisional answers to those questions.  This is intended as a starting point for an open discussion with staff and partners about what we are trying to achieve, how well it is working and what we might do to make the system work better.

Please address all comments and queries about the issues covered in the paper, or the engagement process itself, to

Staff engagement events
If you have not already been invited to attend one of these events, and would like an opportunity to tell us your views face to face, please email us on
In some operational services, managers may not have included all staff on the list for a local meeting because of the need to maintain adequate cover. You may need to check on this – and we will need to manage numbers at some venues – but we want everyone to have an opportunity to have their say, and if necessary we will arrange additional sessions.

South/Central Event 1: 15 May 9 am – 12 noon, Choppington Welfare

South/Central Event 2: 15 May 1pm – 4pm, Choppington Welfare

West Event 1: 16 May 9.30 am – 12.30 pm, Dene Park House

South/Central Event 3: 16 May 1.30 pm – 4.30 pm Choppington Welfare

North Event 1: 20 May 9.30 am – 12.30 pm, Blue Bell Hotel, Belford

North Event 2: 20 May 1.30 pm – 4.30 pm, Blue Bell Hotel, Belford

West Event 2 21 May 9.30 am – 12.30 pm, Dene Park House

South Central Event 4: 21 May 1.30 pm – 4.30 pm, Choppington Welfare