Financial services

Council invoices (sundry debt) can be paid online, by telephone, PayPoints, Post Offices, Direct Debit or by post

Sundry debt is a term used to describe all general invoices issued by the council for chargeable services. Typical examples include:

• Charges for Commercial Waste collection
• Charges for Social Care
• Charges for nursery fees
• Charges for Premises Licenses
• Charges for drop vehicle kerbs

To see how the Revenues and Benefits Service handle your information, please click here to view our privacy notice. Our usual working hours are 8:30am to 5pm from Monday to Thursday, and 8:30am to 4:30pm on Fridays.

Invoice information

If you have a query about an invoice, or if you need to change your name and address, please contact the officer or team shown on your invoice.

You can also contact the Accounts Receivable team:

• via email at accounts.receivable@northumberland.gov.uk
• by calling us on 01670 624887

You can also write to: Accounts Receivable Northumberland County Council County Hall Morpeth NE61 2EF PLEASE NOTE: Remember to quote both your customer number and invoice number if you are contacting us, or if you need to make a payment.

Make a payment

Online: You can pay online 24/7 by either credit or debit card. Please click here to make a payment online.

Via phone: Please call our 24/7 automated service on 0345 600 6400 to make a payment. When you are asked for your invoice number, please combine your customer and invoice numbers to make one 12-digit number. (For example, if your customer number is 012345, and your invoice number is 678901, you will need to enter 012345678901).

Alternatively, you can call the Accounts Receivable team on 01670 624887. However, this is not a 24/7 service, and you can only contact the team on the opening times noted above.

PayPoints and Post Offices: Please take your barcoded invoice to any PayPoint or Post Office. There is no fee for this service.

• Please click here to find your nearest PayPoint
• Please click here for Post Office locations

Direct Debit: It may be possible to pay your invoice on the 1st or 15th of the month. For more information on direct debit payments, please call 01670 624887 between 8.30am and 5pm, Monday to Thursday, and 8.30am and 4.30pm on Friday.

By post: Cheques and postal orders should be made payable to Northumberland County Council and should be sent to:
Cashiers Section
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Please write your name, customer number, invoice number, and your address on the back of your cheque or postal order.

PLEASE NOTE: Payments sent by post can take up to four working days to reach your account.

Payment terms are 30 days unless otherwise agreed.

Failure to pay on time will result in recovery action being taken against you and we may write to you, phone you or we may instruct debt collection agents to visit you.  

We may also obtain a county court judgement against you. If we obtain a county court judgement, you will be liable for court costs, enforcement costs and your credit rating will be adversely affected meaning you may struggle to obtain loans or credit.

If you require a copy of your invoice, either:

• email: accounts.receivable@northumberland.gov.uk 
• or call the accounts receivable team on 01670 624887

Business customers can pay their invoices online.

Please click here to pay your invoice

If you are having trouble paying your invoice, it is important that you contact us as soon as possible to see if we can help.

We have put together some advice for people dealing with debt, which can be viewed by clicking here.

Click here to view the corporate debt recovery policy