Severe winter weather disruption

Here you will find out information on how we will deliver our services during severe winter weather disruption

Roads & Highways:

During Severe Weather we will..

Keep you up to date with our actions by giving updates on the road conditions and gritting/ploughing status. You can find them on our alerts page at www.northumberland.gov.uk/alerts

 

Snow Clearance - Roads

Where forecasts indicate that adverse winter weather conditions are likely to result in snow clearance, appropriate resources are placed on standby to be mobilised.

Where necessary we move resources to areas of greatest need. Nevertheless it is not practical to clear all roads in the first instance and CLEARANCE PRIORITIES WILL BE:

  • Principal Roads
  • Roads into towns and villages- At least one road into each settlement to allow access to the cleared road network
  • Major town centres
  • EmergencyService establishments
  • Approaches to schools
  • Other roads

Clearance on the lower priority roads will only take place when the higher priority roads remain open.

 

How to request a gritter or snow plough

Both the A1 and A19 are the responsibility of the Highways Agency. We do not plough or grit these roads. You can contact the highways agency as follows:

...for all other roads in Northumberland, please click here.

 

Snow Clearance - Footpath and Cycleways

In continuing and prolonged ice/snow conditions, as resources become available, treatment will be progressively extended to main footways in town centres, outside schools, hospitals, health clinics, where there are heavy concentration of pedestrians

Self help


How to report potholes and road defects

Both the A1 and A19 are the responsibility of the Highways Agency. We do not repair these roads. You can contact the highways agency as follows:

 

...all other roads in Northumberland can be reported online using the link below

 

If you need to contact us:

please ring 0845 6006400 or

Email ask@northumberland.gov.uk.

Where you can find the latest information:

Latest Weather forecast:

Where you can find the latest information:
View 5 day forecast form the Met Office

Schools

During Severe Weather we will..

play a co-ordinating role between schools and County Hall ensuring key updates are brought to the attention of the wider public principally via the front  page of  the official Northumberland County Council website.

The School Admissions Team will provide advice to schools on a range of issues to do with school closures.

Schools- it is the responsibility of the school to:

  • To make the decision whether to close or not.
  • Disseminate information as widely as possible although it may not be possible to contact all individual parents of all pupils affected directly.

If you need to contact us:

Ring the County Council Schools helpline – 0845 6006400.

Email ask@northumberland.gov.uk.

Where you can find the latest information:

All school closures will be listed in the link below


 Listen to the Local Radio Stations -

  • Radio Newcastle 95.4fm,
  • Real 100-102fm,
  • Radio Borders 102.3fm 

 Or Log on to the following Radio Stations Websites

School Transport

During Severe Weather we will..

play a co-ordinating role between schools and transport providers, ensuring key updates are brought to the attention of the wider public principally via the front  page of  the official Northumberland County Council website.

Transport Providers - They make decisions whether or not to run in severe weather conditions.

More specifically, it is the responsibility of the operator to:

  • contact the relevant schools immediately if it is felt that the weather is deteriorating and the transport must operate earlier or is unable to operate.
  • Liaise with other feeder transport providers to ensure that connections are made and children get home safely.
  • Allow students time to contact their parents/guardians if they are alighting the bus at a different stop due to adverse weather conditions

Schools-  it is the responsibility of the school to:

  • Contact the transport provider if it is felt that the weather is deteriorating and the transport must operate earlier.
  • Liaise with other Head Teachers in the pyramid where transport is shared (ideally all schools in pyramid will close at the same time) to ensure safe operation of transport for all schools in the area.
  • Contact individual parents of all pupils affected.

If you need to contact us:

Ring the County Council Schools helpline – 0845 6006400.

Email ask@northumberland.gov.uk.

Where you can find the latest information:

 Listen to the Local Radio Stations -

  • Radio Newcastle 95.4fm,
  • Real 100-102fm,
  • Radio Borders 102.3fm 

 Or Log on to the following Radio Stations Websites

Sure Start Childrens Centres

General

Our policy will be to maintain the maximum service delivery for as long as possible whilst balancing this against the need to ensure the safety of children, families and staff.

Decisions to remain open, to close or deliver services for over a shorter day will need to be made on an individual centre and daily basis, based upon conditions in the vicinity of the centre.  Conditions may improve or deteriorate locally and this may mean for example that a centre opens but then has to close earlier than it would normally do so.

The ability of Centres to remain open is likely to vary across Northumberland, with rural Centres in the North and the West more vulnerable to closure.

 A decision to close is most likely due to:

  • insufficient staff being able to travel to the Centre;
  • breakdown of essential services eg heating system;
  • conditions are so hazardous that the risk to children, families and staff outweighs the perceived benefits to opening.

During severe weather we will….

 

Make every effort to open Centres and to maintain delivery of services that parents rely upon such as child care.

Ensure staff make all reasonable efforts to get into work so appropriate staffing levels can be maintained.

Where service delivery is affected - for example where the number of services being delivered and the length of sessions is reduced we will notify you at the earliest opportunity of such changes as circumstances may change over the course of a day;

If you need to contact us

Please do contact your local Children’s Centre  to obtain up to date information or to pass on any messages to us.

Where you can find the latest information

County Council website:         http://www.northumberland.gov.uk/

Facebook:                           www.facebook.com/nccalerts

Twitter:                               www.twitter.com/northumberlands


Household and Commercial Bin Collections

During Severe Weather we will..

continue to undertake the regular scheduled collection of household and commercial waste wherever it is deemed safe to do so.  The decision on whether it is safe for a refuse collection vehicle to access a specific location/street  has to be determined locally by the driver of that vehicle, taking into account the prevailing driving and weather conditions at that time and the physical nature of the area that has to be negotiated.

If the driver decides that it is not safe to access an area, then they will report this to their manager and the Council’s customer service staff to enable them to field any subsequent enquiries.  If significant numbers of residents/business are affected then an alert will also be posted onto the Council’s web page to provide information to the affected people.

We will try to return and collect missed bins within 24 hours of the scheduled collection date where possible.  If this is not possible due to continuing bad weather conditions, then we will aim to return later during that same week to collect missed bins and if necessary this may include working weekends. Details of arrangements to catch up with collections will be posted on the Council’s web page and  communicated to the public through the local media.  You may be asked to leave your bins out for collection for the remainder of the week.

Exceptional Adverse Weather

In exceptional adverse weather conditions it may prove necessary to temporarily suspend all refuse collection arrangements in a particular area.  As soon as conditions improve the service will resume.

If extreme weather conditions continue for a prolonged period and it proves impossible to catch-up on missed bins during the same week, then residents are advised to put both bins out for collection the following week – as the Council will endeavor to undertake the collection of both bins within the resources available.

If extreme weather continues for a prolonged period of more than one week and this results in major disruption to refuse services to a large number of households, then in these extreme circumstances the Council may consider suspending recycling bin collections and prioritise the collection of general household waste instead.

Household Waste recovery Centres:

If, due to severe weather, the sites have to close down for health and safety reasons, then details of the closures will be posted on the Council’s web page as an alert and communicated to contact centre staff.  Notices will also be displayed at the sites detailing the closure.  Every attempt will be made to ensure that sites re-open as quickly as possible following such a closure.

Self Help

It should be noted that the majority of HWRCs remained open throughout the whole period of extreme bad winter weather last year – residents that have not received their normal refuse collection service as a result of snow/ice creating access problems for refuse vehicles can therefore help themselves, if they wish to do so, by taking their own waste to the nearest HWRC.

If you need to contact us:

please ring 0845 6006400 or

Email ask@northumberland.gov.uk.

Where you can find the latest information:

Details of any special arrangements will be issued through the media where possible

 The Alerts page on the Internet

Library Service:

During Severe Weather we will..

endeavour to ensure all libraries and the Mobile Library Service will operate as normal for as long as weather conditions allow. Customers can renew their books online at www.northumberland.gov.uk/243 or telephone 01670 505016 (24 hour renewals). If the library has to close or the Mobile Library cannot visit any overdue charges will be waived for the period of closure.

If you need to contact us:

please ring 0845 6006400 or

Email ask@northumberland.gov.uk.

Where you can find the latest information:

 The latest information will be displayed on our home page under alerts

 see the Alerts page on the Internet

Adult Care:

During Severe Weather we will ……..

Work closely with our partners in Northumberland County Council and the NHS to do all we can to provide the care that people need to keep them safe and well. 

If we have difficulties providing the normal level of care to an individual, we will remain in contact with them and look to put in place other types of support.  

If you Need to contact us ….

Please telephone your care manager or health professional, or alternatively you can call our single point of access for social care on 01670 536400.

Where you can find the latest information

 see the Alerts page on the Internet

 Staying warm in winter

 Cold Weather Payments