Garden waste collection
also known as: Compost, Green waste.
Gardeners in the county, keen to compost their waste, can join the garden waste kerbside collection service. When you join, you will receive a 240 litre wheeled bin which will be collected fortnightly from the edge of your property from March through to November. There are no collections in December, January or February due to the limited amount of garden waste produced.
Check when your garden waste bin is collected
2013 Season - The last collections for the 2013
season will happen in the weeks beginning 11th
and 18th November (depending on where you live and as
mentioned on your sticker). Why not use the bin checker
below to find out exactly which day it is for your
property? The collection dates for 2014 have not yet been
finalised. Customers will receive that information in
February 2014 along with their invitation to re-join the
Please note that there may be a small time delay between you
subscribing for this service and your house appearing on the
your garden waste collection day here
missed garden waste bin collection here
Pay for your garden waste collection service
You will need the reference number that was printed on the
confirmation/renewal letter we sent you, to pay for the service
Pay for your garden waste
Apply to have your garden waste collected
Annual charge for this service is £23 per bin and you can
request more than one bin per property.
Please email us on firstname.lastname@example.org
or call 0845 600 6400 and we will advise if your
property can be included in this service.
Alternatively, garden waste can also be taken to any of our
Waste Recovery Centres free of charge all year round or why not
Your questions answered
If you used the service last year, we will send you a renewal
letter in February containing your unique 12 digit reference number
that is required to pay for this year's
If you did not use the service last year, please contact us on
0845 600 6400 or email email@example.com
Please contact us so we can check if we collect from your area
and to apply for your collection.
- Email firstname.lastname@example.org
- Phone 0845 600 6400
Our team asks for applications for garden waste collections to
be submitted during February and March, though new requests will be
accommodated throughout the rest of the year where possible
If we confirm we are able to collect from your area, you will be
given a unique reference number that is needed to pay for the
Existing customers will be invited by letter each year to renew
their subscription and will be issued with a new unique reference
You can pay:
- Online using a
credit / debit card (you will need your unique reference
- At any of our customer information centres using cash, cheque
or a credit/ debit card
- By phone on 0845 600 6400. Speak to our customer service
advisors and either pay over the phone using a credit / debit card
or we can send you an application form so you can pay by
All residents choosing to pay for the service online or by
telephone will be automatically entered into a prize draw for a
chance to win one of ten £20 garden centre vouchers.
Upon receipt of payment you will be issued with a garden bin (if
necessary) and a '2013 Garden Waste' bin sticker for you to fix on
top of the bin. We can then easily identify your bin as eligible to
be emptied throughout the 2013 season.
Kitchen waste (such as fruit and vegetable
Soil or rubble
General household rubbish
Plant pots or fence panels
Garden equipment, fittings or garden
*** Find out why here
- Your garden collection day may not be the same as the
collection day for your rubbish or recycling bin
- Put your bin out before 7am
- Place your bin where the edge of your property meets the
footpath / road
- Take your bin back in once it has been emptied
- Putting the wrong materials in your garden bin may mean we will
not empty it
There are no collections during the winter months of December,
January or February because of the limited amount of garden waste
produced. If you do have garden waste during these months, you can
take them to any of our Household Waste Recovery Centres, or why
don't you try home composting?
Have a look at our
quick guide here which will show you what you can and can't put
in your bin. If you put the wrong materials in your bin, it may
mean we are unable to empty it.
Due to animal by-products legislation the 'open-air windrow'
method of composting cannot be used to process kitchen waste. This
is due to the strict controls that are now in place to safeguard
animal health following the foot and mouth outbreak, and swine
Even if only fruit and vegetable peelings are collected, these
may still have come into contact with animal by-products, such as
cooking oil, meats or from plate scrapings. This means that they
can only be processed through very expensive 'in-vessel composting'
or enclosed anaerobic digestion facilities that can meet the strict
controls imposed by the animal by-products regulations.
Please put your bin out before 7am on your collection day and
take your bin back in as soon as you can after it has been
Please note: we are continuously trying to
improve our collection routes and this may mean that the time of
day that we collect your bin can differ on each collection.
We offer a service for those people who are elderly or have a
disability and may need assistance in getting their bin to the edge
of their property. More
information is available here.
The garden waste collected through the kerbside scheme is
delivered to one of two on-farm composting facilities located near
Alnwick and Hexham or to one central facility located near
The garden waste is shredded and turned by machinery, stored in
long piles of material (called windrows) and carefully monitored to
ensure that the composting process is working efficiently. The
compost is then bagged and sold at our Household Waste Recovery
Centres (HWRCs) used as a soil improver on agricultural land, or
sold for use in restoration projects and horticulture
Bags of compost are sold at the HWRC for around £3 a bag. If
there is none available when you visit, it can be ordered with
expected delivery within 2-3 days.
Please contact us and we will discuss with you whether your new
address can be included in the scheme. If it can be included then
we will advise you of the course of action to take.
No, however you can pass the service on to the new occupant if
they would like to use the service.