If you wish to speak to a benefit officer, please telephone:
0845 600 6400
For advice and assistance on Housing Benefit, you will be able
to
talk to a Benefit Assessor at the following
locations:
BENEFIT OFFICES
Opening Hours - Monday to Friday 9.00am to 5.00pm
(excluding public holidays)
Alnwick
Greenwell Lane, Alnwick, Northumberland, NE66 1HB
View Location Plan
Facilities
Benefit Assessor Available (All day Wednesday or by appointment
only), Disabled Access, Private Interview Rooms, Seating.
Ashington
Wansbeck Square, Ashington, Northumberland, NE63 9XL
View Location Plan
Facilities
Benefit Assessor Available, Fast-Track Appointments, Disabled
Access, Private Interview Rooms, Seating. Hearing Loop and
Website Access
Bedlington
Front Street West, Bedlington, NE22 5TU
View Location Plan
Facilities
Benefit Assessor Available, Fast-Track Appointments, Disabled
Access, Private Interview Rooms, Seating, Hearing Loop.
Berwick
Wallace Green, Berwick-Upon-Tweed, TD15 1ED
View Location Plan
Facilities
Benefit Assessor Available, Fast-Track Appointments, Private
Interview Rooms, Seating.
Blyth
Unit 10, Keel Row Centre, Blyth, NE24 1AH
View Location Plan
Facilities
Benefit Assessor Available, Fast-Track Appointments, Disabled
Access, Toilet Facilities, Disabled Toilet Facilities, Hearing
Loops, Private Interview Rooms, Seating, Appointment Scheme.
Cramlington
Forum Way, Cramlington NE23 6YB (NOTE: Due to
refurbishment of the office at Manor Walk, this facility will be
transferring to the Library, Forum Way, Cramlington on 31 October
2012 for a number of months.)
View Location Plan
Facilities
Benefit Assessor Available, Fast-Track Appointments, Disabled
Access, Private Interview Rooms, Seating, Hearing Loop.
Hexham
Hadrian House, Market Street, Hexham, NE46 3NH
View Location Plan
Facilities:
Benefit Assessor Available, Fast-Track Appointments, Disabled
Access, Hearing Loops, Private Interview Rooms, Seating.
DROP OFF POINTS
You may drop off benefit forms and information required to
support your claim at any of the following sites where it will be
forwarded to the Benefit Section, Wansbeck Square, Ashington,
Northumberland, NE63 9XL:
Morpeth, Gas House Lane, Morpeth, NE61 1TA
Seaton Delaval, Astley High School, Elsdon Avenue, Seaton
Delaval, Whitley Bay, NE25 0BW
County Hall, Morpeth, Northumberland NE61 2EF
CONTACT INFORMATION
Telephone
You may speak to a Benefits Assessor by telephoning:
0845 6006400
E-Mail
You may contact the benefit section by email at the following
address: benefits@northumberland.gov.uk
Fax services
01670 620098
! REMEMBER any evidence required
to support your benefit application must be the original
documentation.
VISITING OFFICER SERVICE
If you find it difficult to access our Information Centres we
have Visiting Officers that may be able to visit your home to
help you complete any Benefit forms or offer advice. Please
contact 0845 600 6400 to ask for further details.
LANGUAGE SERVICES
If you would like any benefit document in a different format, or
if you need any help with language or translations please telephone
0845 600 6400 and we will do all we can to help.
You may also wish to use the facilities available on all of our
web pages including page translation, display and text size
options. Please see the links at the top of each web
page.
PRIVATE INTERVIEW FACILITIES
If you require a private interview with a benefit assessor,
please contact 0845 600 6400 where an appointment can be made in
your local office
BENEFIT DECISION NOTICE GUIDANCE
For guidance on your benefit decision notice please click
here. If you have any queries regarding your decision
notice not covered within the guidance, please contact the benefit
office on 0845 600 6400
USEFUL WEBSITES
You may find the following websites useful
Citizens Advice
Gov.uk
Money Advice
Service
Age UK
Department for Work and Pensions
Northern Money
