Contact us

County Hall
Morpeth
Northumberland
NE61 2EF
Tel: 0845 600 6400
Fax: 01670 620 223
Opening Hours:
Monday to Friday
Call us: 8am - 7pm
Visit us: 9am - 5pm

Homelessness

also known as: advice, CAB, childline, emergency, homelessness, out of hours, samaritans, shelter.

Homelessness service offfered by Housing Services

Homelessness

 

Homelessness Advice

 

 

Homelessness can affect anyone, at any time. People can lose their home for many reasons. Families and single people, young or elderly, men or women can find themselves homeless through no fault of their own.

Falling out with family members, suffering from or being threatened with violence, losing your home due to an emergency such as fire or flood, or eviction from a landlord or repossession by your mortgage lender outline just a few causes of homelessness.

Even if you have a roof over your head you can still be homeless. This is because you may not have any rights to stay where you live or your home might be unsuitable.

      
If you find yourself homeless or threatened with homelessness the first thing you should do is get advice as soon as possible. If you require an appointment or need advice about being homeless or have been threatened with homelessness please call the Northumberland County Council contact centre on:

0845 600 6400

and an advisor will be able to assist you. Alternatively you can either call in to your local NCC Information Centre for assistance or email your enquiry to HousingHomeless@northumberland.gov.uk

 

Homelessness Advice Leaflet

This leaflet tells you more about the help you can receive from Northumberland County Council if you are homeless or think you might become homeless in the near future.

 

NHAS Mortgage Advice Leaflet

A leaflet for people worried about keeping up with their mortgage payments

 

Severe Weather Emergency Protocol

Northumberland County Council, following Government guidelines, has introduced a Severe Weather Emergency Protocol (SWEP), which is designed to provide temporary accommodation for rough sleepers during severe weather.

The protocol will become active if the predicted night time temperature is likely to be zero degrees Celsius or less for three consecutive nights.

The Homelessness and Housing Options Team will check the predicted temperatures on a daily basis and receive email alerts from The Met Office.

Anyone wishing to assist a rough sleeper in to temporary accommodation should telephone the Council's service on 0845 6006400, this is a 24 hour helpline.

Once the temperature is predicted to be above zero degrees or is below zero degrees for less than three consecutive nights, the Protocol will be deactivated and the entitlement to temporary accommodation will end.

 

Out of Hours Emergency

If you are threatened with homelessness outside of working hours please contact the Emergency Out of Hours Service 0845 600 6400

 

No Second Night Out

The statement of the Government’s vision for tackling rough sleeping, No Second Night Out, was published in July 2011. The policy initiative of the previous Government to reduce rough sleeping to as close to zero as possible, has led to many local authorities joining the European pledge to end rough sleeping by 2012. No Second Night Out marks a significant step towards that aim. The principle aim of the approach is to make sure that no-one spends more than one night on the streets. Actions taken focus on making contact with people as soon as possible, and then developing a plan for helping them to find accommodation within a very short space of time.

To deliver No Second Night Out in the North East all 12 Local Authorities, major providers of services and other key partners have been asked to sign up to a  regional standard and vision. This vision states

 

Our vision is to end rough sleeping in the North East. The first step in doing this is to ensure that by the end of 2012 no one has to spend a second night sleeping on the streets.

Underpinning this are a number of sub-regional and local protocols which ensures that No Second Night Out is operational across the North East. These set down the sub-regional approach and joint working mechanisms.

From the 11th December if you are aware of some-one sleeping rough this can be reported via  the National Street Link number (to be confirmed) or via their website http://www.streetlink.org.uk/

 

Useful Contacts

Click on the links below to access other organisations able to provide you with further advice or assistance:

 

Shelter                          

                     Shelter website

         

Citizens Advice Bureau     

      

        CAB website

 

DAWN Advice          

  DAWN website

 

Housing Advice

You might find some useful information in our new on-line Advice Wizard.  It will take you about 15 minutes to answer a few questions about your circumstances and the wizard will provide you with tailored advice about your options and what to do next.  

Click here to go to the Advice Wizard

For more information see our Advice and Support page

Helpline details for professionals advising young people, click here

 

Directory of Services

The list of organisations above is not exhaustive however they provide a first point of contact and will be able to direct you to other sources of advice and support.

Click here to view our Directory of Services