Index of information on this page

• How to renew your books and other library items
• Some important points about renewing your books and other library items
• How to get a PIN number

How to renew your books and other library items

There are a variety of ways you can renew your library books and other library items.

Telephone:

You can renew your book at anytime of the day or night by telephoning our 24 hour renewals line on 

01670 50 50 16.

You will be asked for your library card membership number so please have this ready. When your book is renewed you will be given a new renewal date which you can write on the date label inside the book as a reminder.

In Person

If you are in the library and you have a book at home you want to renew,  ask a member of staff and they will give you a new return date.

Online

Books and other items can be renewed at anytime of the day or night through the online library catalogue. You will need your library card membership number and a PIN number.

• How to get a PIN number.
• Renew your books or other library items through the online library catalogue.
• Find your local library.

Some important points about renewing books and other items

You cannot renew a book that has been reserved by another customer. You will be required to return the book as soon as possible.

Books can be renewed by telephone or online a maximum of five times. After the fifth renewal you will need to bring the book back to the library to be checked in. If the book is not requested you may take it out again.

If your book or other library item is overdue when you renew it, you will have to pay the fines up to the renewal point. Once the item is renewed no further fines will be added. Fines will be added to your library account and can be settled when you next visit the library.

If you are renewing an item that has a loan charge, such as a CD or a DVD, the loan charge will be added to your library account and can be settled when you next visit the library.

How to get a PIN Number

To use the library catalogue to renew your books you need a PIN number.

You can obtain a PIN number in person from any of our libraries. If you cannot get to a library or if you need a PIN number outside library opening hours you can obtain one by phone from the 24 hour Contact Centre 0845 600 6400. For security reasons, before a PIN number is issued, you will be required to provide your library membership number and be able to confirm some personal details from your membership record.