Contact us

County Hall
Morpeth
Northumberland
NE61 2EF
Tel: 0845 600 6400
Fax: 01670 620 223
Opening Hours:
Monday to Friday
Call us: 8am - 7pm
Visit us: 9am - 5pm

Benefit Fraud Frequently Asked Questions

Frequently asked questions regarding Housing Benefit Fraud

Benefit Fraud - Frequently Asked Questions

 

Question 1.

I have heard that Northumberland County Council fraud investigators can actually carry out surveillance on me if they think I am claiming benefit fraudulently and they can get copies of my phone records and bank statements. Is this correct?

Answer 1.

YES. All benefit investigators can carry out various types of surveillance on your property or you personally to determine if benefit is being paid correctly.  In addition they have the power to obtain various details about you to help them come to their decision.  It is important to note surveillance and the obtaining of information from other agencies can only be done by following very strict rules and procedures.  All of the investigators work complies with the human rights act and the Data Protection act 1984.  Investigators must have strong grounds before the authorisation for surveillance would be granted.

 

Question 2.

I have recently received a letter from the benefit fraud section asking me to attend an interview as they believe I have been working.  Can you tell me what will happen?

Answer 2.

This is an interview under caution and in strict compliance with the Police & Criminal Evidence act 1984.  It is your opportunity to answer any questions connected with your claim and clarify any points that the investigation officers raise.  You will be told at the interview what the next course of action will be.

 

Question 3.

I am being prosecuted for benefit fraud.  Does this mean that the money I was overpaid will be written off and I won’t have to repay it?

Answer 3.

NO. The overpayment of benefit and the prosecution are treated completely separately.  If you have obtained money to which you were not entitled you will be required to repay the money irrespective of any sanction that is imposed.  In addition even if you pay back the money prior to any prosecution you will still be taken to court for the original offence.

 

Question 4.

I have been found guilty of benefit fraud, will my employers be told?

Answer 4.

The investigation officers will not inform your employers of the outcome of the case.  However the court case is open to the public so the information is freely available.  In addition the council publicises all of its prosecutions in the local paper and on the Northumberland County Council website so your employer may find out about it that way.

 

Question 5.

I claim benefit as a single person.  I’ve heard that I can have my partner stay no more than three nights a week is this true?

Answer 5.

NO it’s not true.  This is a common misconception.  The benefit office takes absolutely no account of the number of days any partner may stay over.  To determine if the claim as a single person is genuine it takes account of the whole picture and looks at the whole relationship.

 

Question 6.

I have had a change in my circumstances, whom should I tell about this?

Answer 6.

You must notify the council of any change in your circumstances as soon as it happens.  This must be made in writing.  It is of vital importance that you do not rely on anyone else or any other organisation to tell the council of any changes to your circumstances.  Do not rely on the Department for Work & Pensions to advise us when your Job Seekers allowance/Income Support/ESA has ended.

 

Question 7.

I am thinking of doing a mutual exchange on a property but the property I want to move to needs a lot of work.  Will the council pay Housing Benefit while I am living elsewhere but I am carrying out the necessary work?

Answer 7.

NO.  Housing Benefit is paid on the basis that you occupy the house you are claiming Housing Benefit on as your home.  Housing Benefit would only start once you have moved in.  If you are in any doubt about eligibility to receive Housing Benefit under these circumstances, contact the council on 0845 600 6400.

 

Question 8.

My partner works away for weeks / months at a time.  Can I claim benefit as a single person and also get 25% discount on my Council Tax?

Answer 8.

NO.  Even though your partner may work away for long periods the main home is still the family home and as such any claim for benefit must be made as a couple including the income of your partner.

 

Contact us

Fraud Hotline: 01670 502444

Secure Fraud Fax: 01670 843215

 

Fraudline@northumberland.gov.uk

 

IRRV

Benefit Fraud Investigations Team

Northumberland County Council

Wansbeck Square

Ashington

Northumberland

NE63 9XL