About us

About us

Homes for Northumberland is Northumberland County Council’s housing management service. It manages more than 8,000 properties in the county.

About us

Homes for Northumberland is Northumberland County Council’s housing management service. It manages over 8,000 properties in the county, primarily in the Alnwick and Blyth Valley areas, with a small estate of properties in Allendale in West Northumberland.

Financial information
How we are performing
Performance management is an important part of our daily work as it helps us to plan for the future and continuously improve our services.

View a copy of our latest STAR Tenant Satisfaction Survey.

We aim to be the best we possibly can be for tenants so we monitor and measure our work using performance indicators. 

What are performance indictors?

Performance indicators are targets used to measure our performance in specific areas and provide important information on the key services we provide.

Our performance indicators have been agreed by tenants.

How are we doing?

See below a breakdown of how we performed against our performance indicator targets between April and September 2016.

 

Performance indicator Target Time period Success/Fail

Percentage of gas servicing completed

100% Qtr 2 (Jul-Sep) – 100%

Qtr 3 (Oct-Dec)
100%
A green cartoon house with a smiling face

Current rent arrears

£511,500 Qtr 2 (Jul-Sep) – £763,372.65

Qtr 3 (Oct-Dec) 
– £574,689
A red cartoon house with a upset face

Average number of days to relet a property

30 Qtr 2 (Jul-Sep) – 33.50 days

Qtr 3 (Oct-Dec) 
– 33.98 days
A red cartoon house with a upset face

Percentage of repairs fixed first time

97% Qtr 2 (Jul-Sep) – 99.72%

Qtr 3 (Oct-Dec) 
– 99.94% 
A green cartoon house with a smiling face



 

Your News Survey 2017

Your News Survey 2017

We're always looking at how we communicate with our tenants and ensuring that we are giving you the information you need, in the way you would prefer to receive it.
 
We hope that this publication is useful for our tenants in keeping you informed of any changes in things such as benefits, highlighting the exciting projects happening in your community and letting you know what the council is doing to improve your estates and areas.

So this is your chance to tell us how you would like to receive Your News in the future. Please fill in the short survey below by Monday 14th August 2017.  

If you need to speak someone about this survey contact Hayley Quarmby, Communications Officer on (01670) 622908 or email hayley.quarmby@northumberland.gov.uk