About us

About us

Homes for Northumberland is Northumberland County Council’s housing management service. It manages more than 8,000 properties in the county.

About us

Homes for Northumberland is Northumberland County Council’s housing management service. It manages over 8,000 properties in the county, primarily in the Alnwick and Blyth Valley areas, with a small estate of properties in Allendale in West Northumberland.

Financial information
How we are performing
Performance management is an important part of our daily work as it helps us to plan for the future and continuously improve our services.

View a copy of our latest STAR Tenant Satisfaction Survey.

We aim to be the best we possibly can be for tenants so we monitor and measure our work using performance indicators. 

What are performance indictors?

Performance indicators are targets used to measure our performance in specific areas and provide important information on the key services we provide.

Our performance indicators have been agreed by tenants.

How are we doing?

See below a breakdown of how we performed against our performance indicator targets between April and September 2015.

 

Performance indicator Target Time period Success/Fail

Percentage of gas servicing completed

100% Qtr 2 (Jul-Sep) – 100%

Qtr 3 (Oct-Dec)
100%

Current rent arrears

£511,500 Qtr 2 (Jul-Sep) – £763,372.65

Qtr 3 (Oct-Dec) 
– £574,689

Average number of days to relet a property

30 Qtr 2 (Jul-Sep) – 33.50 days

Qtr 3 (Oct-Dec) 
– 33.98 days

Percentage of repairs fixed first time

97% Qtr 2 (Jul-Sep) – 99.72%

Qtr 3 (Oct-Dec) 
– 99.94%