Housing benefit contacts & useful information

Housing benefit contacts & useful information

Find out how to contact us and where to get more information, help and advice.

Benefit office contact information & opening times

Here you will find information on how to contact benefit officers, arrange private interviews, both in our benefit offices and at home, as well as contact information.

  • Tel: 0345 600 6400 (charged at your local rate)
  • Email: benefits@northumberland.gov.uk
  • In person: at benefit offices (see below)
  • Post: Benefit Section, Northumberland County Council, Wansbeck Square, Ashington NE63 9XL
If you require a private interview, please contact us to make an appointment.

Offices
Our benefit offices are open Monday to Friday, 9am to 5pm (excluding bank holidays), unless otherwise indicated.
 

Alnwick
  • Alnwick Information Centre closes at 4.30pm
  • Location: Greenwell Lane (NE66 1HB)
  • Facilities: benefit assessor all day Thursday, or by appointment only - disabled access, private interview rooms, seating
Amble
  • Location: Amble Library (NE65 0ET)
  • Facilities: benefit assessor (Wednesday 10am to 1pm), disabled access, private interview rooms, seating
Ashington
  • Location: Wansbeck Square (NE63 9XL)
  • Facilities: benefit assessor, fast-track appointments, disabled access, private interview rooms, seating, hearing loop
Bedlington
  • Location: Bedlington Library, Glebe Road, Bedlington  (NE22 5JX)
  • Facilities: benefit assessor, fast-track appointments
Berwick
  • Location: Walkergate Building, Walkergate,  (TD15 1DB)
  • Facilities: benefit assessor, disabled toilet facilities, hearing loop
Blyth
  • Location: Blyth Central Library (NE24 2DJ)
  • Facilities: benefit assessor, fast-track appointments, disabled access, private interview rooms, seating, hearing loop, appointment scheme
Cramlington
  • Location: Forum Way (NE23 6YB)
  • Facilities: benefit assessor available, fast-track appointments, disabled access, private interview rooms, seating, hearing loop
Hexham
  • Location: Hadrian House (NE46 3NH)
  • Facilities: benefit assessor, fast-track appointments, disabled access, hearing loops, private interview rooms, seating
Prudhoe
  • Location: First Floor, Spetchells Centre (NE42 5AA)
  • Facilities: benefit assessor available (Monday to Friday, 9am to 12.30pm and 1.30pm to 4.30pm), fast-track appointments, disabled access, lift, private interview room, seating, toilet facilities, disabled toilet facilities
Drop off points for forms & supporting information
Drop offs of benefit forms and information required to support claims can be made at any of the following sites, where it will be forwarded to the benefit section at Wansbeck Square:
  • Royal Soverign House, Manchester Street, Morpeth, NE61 1AF
  • Library, Astley High School, Seaton Delaval, NE25 0BW
  • County Hall, Morpeth, NE61 2EF
Help to complete your form
If you require assistance with your form, you can contact us on 0345 600 6400 to arrange for a visiting officer to visit you in your home.
Useful information and documents
If you have any queries regarding housing benefit, please look at the information below and don’t hesitate to contact us for help or advice.
Housing benefit factsheets
Useful forms
Policies
Information leaflets
Benefit service standards
We are committed to providing high quality benefits services. Our mission statement is:

‘To provide a high quality and efficient benefit service that meets the expectations of the residents of Northumberland’

Service standards
The standards of service we aim to provide are detailed below. They will be reviewed and updated on an annual basis:

Our performance 2017/2018 during the first quarter:
  • process new benefit claims in 20 days or less (16.14 days)
  • process changes in circumstances in eight days or less (3.82 days)
  • reply to all requests for revision/reconsideration within 14 days (86%)
  • refer all benefit appeals to Her Majesty’s Court & Tribunal Service within one month (100%)
  • reply to complaints in line with the council’s complaints procedure (no data available)