During an Emergency
Firstly, ensure your own safety, don't put yourself or anyone
else at risk in looking to support an emergency response.
Tune in to local radio / television channels to keep abreast of
the news and developments in the emergency and be able to respond
to any instructions or advice from the Emergency Services. If you
observe problems, such as rising flood waters, do contact and
advise the Emergency Services if this looks likely to pose a risk
to you or others in your community.
If you are a member of a recognised Category 2 Responder
Agency - Red Cross, WRVS, Mountain Rescue Team etc - you may
be contacted by your Manager to support an Emergency Respose
either in a Rest Centre or other capacity. You will be given advice
on where to attend and the relevant weather / road conditions.
Ensure that you have the right clothing and equipment to make
the journey and, if you have any doubt about being able to get to
the location safely advise your Manager and do not attempt to
travel as you may only add to the Emergency situation.
If you can travel safely to the agreed location then do so and
your assistance, in whatever capacity has been requested, will be
Non associated "Convergent" Volunteers - people
who wish to offer assistance to the Response but are not directly
linked to a Category 2 Responding Agency or Voluntary Agency and
come forward to offer assistance without request.
More often than not people do appear who want to offer
their help without being called out. While volunteers are always
welcome and can make the response that bit easier, please be aware
that you may not be needed at the time you present yourself and may
be asked to "come back later" or to do another task rather than one
you thought you might want to do.
An example might be a Rest Centre where the Manager of the Rest
Centre has already contacted relevant Voluntary Organisations for
support staff - if you attend to offer help you might be asked
to assist with making and distributing tea and coffee for a period
until other staff arrive, or even asked to perhaps come back
in a few hours as there are enough staff already available to
manage the Centre. If a Rest Centre is likely to be operating for a
number of hours, or even days, the availabliltity of a pool of
volunteers to assit will be welcomed to provide consistant and
adequate support to the peole affected.
Please do not take offence - your details should be taken and
contact information noted when you present yourself. Recognise that
the Rest Centre is a place of safety for those people affected by
the Emergency, whatever that might be, and it is the relevant
Council's responsibility to ensure the safety of the people
involved. People attending, not linked to recognised
voluntary agencies, are unknown and as such a "risk". It is
the responsibility of the Rest Centre Manager (Council) to manage
the resources available without putting people at risk and so they
would look to ensure that any unknown volunteers are always
supervised and supported for their own and the Council's
Your assitance would always be welcomed but hopefully
you will appreciate that it has to be managed according to the
situation and needs of the response.
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