Fair trading

We make sure that people get a 'fair deal' by enforcing pricing and credit laws, investigating misleading price indications and fraudulent trading practices, and ensuring the accuracy of goods, services and property descriptions.

Fair trading

Our aims are to protect both consumers and honest traders, by enforcing a wide range of consumer protection legislation. These laws relate to standards of quantity, quality, safety, pricing, consumer credit and animal health and welfare.

 

We make sure that people get a 'fair deal' by enforcing pricing and credit laws, investigating misleading price indications and fraudulent trading practices, and ensuring the accuracy of goods, services and property descriptions.

 

We operate a Consumer Helpline to provide clear impartial advice to consumers and businesses on their rights and obligations when buying and selling goods and services.

 

Officers visit and inspect premises to ensure that current legislation is being met. We buy samples of products for testing and we give advice to consumers and businesses in relation to the laws enforced by us.  We receive information from many sources and we carry out investigations into fraudulent trading practices and serious breaches of legislation.

Report a Loan shark

Loan sharks are illegal moneylenders who often charge very high interest rates - check if a company is licensed and how to report one that isn’t.

If you spot a loan shark, or have borrowed money from one, you can report them anonymously using this link Report a Loan shark

Business advice

Fair trading legislation is very diverse and to help businesses comply we have a range of advisory leaflets. Follow this link to view the information.

ERWIN (Everything Regulation, Whenever It’s Needed), is the national one-stop web site for all your Trading Standards business related information. Guidance on all aspects of Trading Standards issues can be found here and with links to a number of relevant resources on the web, ERWIN ensures that you can find all the information you need. The site provides interpreted, simplified and prioritised information, which covers all major Trading Standards legislation.

 

Let ERWIN do the hard work for you. Simply choose your business type and receive tailored advice or enter a keyword in the document search. To access this website go to http://www.everythingregulation.org.uk/

 

Businesses seeking advice should contact us and they will be put through to the appropriate area team.

Consumer advice

We also have a range of leaflets for consumers which you can access by clicking here.

Consumers with problems concerning goods or services they have bought should in the first instance contact Citizens Advice consumer service on 08454 040506. You can also use this line to report concerns about under age sales of restricted goods to children