Performance Indicators
Services use performance
indicators to measure and monitor how well they are delivering
against their objectives and priorities. Performance
indicators should be honest and unambiguous (they should mean what
they appear to mean) and they should help service managers to
identify and target areas of underperformance as well as recognise
and celebrate areas of good performance.
Target Setting
Targets are set for all
performance indicators; targets are precise, quantified statements
of what the Council wants to achieve in a specified time frame and
often relate to the level and quality of service that service
users and partners can expect the Council 
to provide.
A good target should:
- Be achievable, but also stretch the organisation
- Be easily understood
- Have the commitment of Council Members and staff
- Be readily measurable
- Have a named officer responsible for its achievement
For more information on performance indicators and target
setting follow this link
PerformancePlus
The Council uses a system
called PerformancePlus Local Authority to effectively manage
performance for the Council. This single, unifying
system helps to improve communication and understanding; with
members, staff, and other organisations about the Council’s
multiple performance frameworks and measures. It also vastly
improves upon the collection and reporting of performance
data.
Performance
Plus Login
Performance Support Partners
Within the Performance Team, principal
officers have additional corporate portfolio responsibility to work
with Heads of Service and provide performance management guidance
and support. Performance Support Partners can be contacted as
follows:
Data Quality
To ensure that data is recorded
accurately and in accordance with prescribed definitions the
Council’s approach to recording and reporting data is specified in
the Data Quality
Policy and Strategy, this document is revised and updated
annually.
Performance Reports
Click here to
view Performance 2011-14 Service Plan
To view the Council's latest
performance reports, follow this link.
CAA and Inspections
CAA reports and inspection documents can be viewed or
downloaded by clicking the links below.
