Getting in touch with your new council

To keep things simple, there is one phone number, one website and one main email address for all general enquiries.

 

You can...

• telephone the council on 0845 600 6400
• use this website
• email us on contactcentre@northumberland.gov.uk
• write to us at County Hall, Morpeth, NE61 2EF 

 

You can also call in person at one of the new information centres or information points which will provide local access to local services.

Open 40 hours a week information centres are located in Alnwick, Ashington, Berwick, Blyth, Cramlington, Hexham, Morpeth, Seaton Delaval and Bedlington.  You will be able to get advice, information and submit applications, along with supporting documentation.

Friendly staff will provide assistance and advice in completing application forms for council services which will include housing benefit, bus and car parking passes. If your request cannot be dealt with immediately, then the appropriate person or department will contact you.

Information centres will be open from 9am to 5pm, Monday to Friday. The centre at Keel Row in Blyth will remain open 9am to 12pm on Saturday. For emergencies out of office hours you can contact a dedicated team on 0845 600 6400.

The new information points are located mainly in libraries in smaller towns and villages including; Amble, Haltwhistle, Prudhoe, Haydon Bridge, Ponteland, Rothbury, Kielder, Seahouses, Newbiggin, Widdrington, Wooler and Bellingham. You will be able to contact the council free of charge using a dedicated hotline telephone number or use computers free of charge to connect to the website.

You will be able to pay at the library for any council service by debit or credit card using chip and pin. You can also pay be debit/card at our website http://www.northumberland.gov.uk/ or over the phone on 0845 600 6400. Library staff will be on hand to provide information and assistance.

In addition to information centres, information points and the website, residents will be able to pay council bills at PayPoints in shops and high street premises, as well as at post offices throughout the county. Look out for the PayPoint sign.

We will continue to consult with communities to ensure we understand how and where it is best to contact the council.

You can view all of our older news items here