Community-based care

Community-based care

People receiving social care services

People receiving social care services in Northumberland were surveyed as part of the adult social care user survey in England 2010-11.

Overall views were very positive: overall satisfaction with care and support being received was 93%. 31% were extremely satisfied, 32% were very satisfied and 30% were quite satisfied.

This is reflected in the view that some key aspects of quality of life were mostly in place:
  • people described their personal care positively: 53% feeling able to present themselves in the way that they liked and 41% feeling adequately clean and presentable
  • 64% of people felt they got all the food and drink they liked when they wanted it and 30% felt their food and drink adequate
  • 60% felt their home was as clean and comfortable as they wanted and 35% felt it was adequate
  • 62% of people felt as safe as they wanted and 30% felt adequately safe
However, views on overall quality of life suggested that people would like to see improvement: 47% of people felt extremely, very or quite satisfied. Possible issues include:
  • 72% of people felt they had as much control as they wanted over daily life and 47% felt they had adequate control
  • 39% felt they had as much social contact as they would like, and 36% had adequate social contact
  • 61% of people thought information and advice very easy or fairly easy to find, 20% found it fairly difficult or very difficult to find
Perhaps understandably in a county such as Northumberland, satisfaction with getting around outside the home was an issue: 30% of people felt able to get to all the places in their area that they wanted, 27% acknowledged that at times, this was a challenge, 24% were unable to get to the places they wanted to go and 19% were unable to leave their home.