Financial services

Financial services

Here you will find information about our financial services and how to pay the council.

Sundry debt accounts

Here you will find help and advice about sundry debt and how to make a payment.

Invoice information
Our normal working hours are 8.30am to 5pm, Monday to Thursday, and 8.30am to 4.30pm on Friday.
 
If you have a query about your invoice, or if your name or address is incorrect, please contact the officer or team shown on your invoice.
 
You can contact the accounts receivable team by email at accountsreceivable@northumberland.gov.uk, by calling 01670 624887 or by writing to:

Accounts Receivable
Northumberland County Council
Wansbeck Square
Ashington
Northumberland
NE63 9XL

Remember to quote your customer and invoice numbers if you contact us or make a payment. 
 
Pay online
You can pay online 24 hours a day, seven days a week, by debit card or credit card on our website.
Pay by telephone
We accept debit and credit card payments (including Electron) by telephone.

You can pay via our automated service 24 hours a day, seven days a week by calling 0345 600 6400. When you are asked for your invoice number please enter your 12-digit customer and invoice numbers combined. (For example, if your Customer Number is 012345 and the Invoice Number is 678901 then you will need to enter 012345678901). 

Alternatively, you can call the Accounts Receivable Team on 01670 624887 between 8.30am and 5.00pm Monday to Thursday and 8.30am to 4.30pm on Friday.

Pay at a PayPoint outlet or a Post Office
Take your barcoded invoice to any PayPoint outlet or Post Office. The barcode on the invoice will be used to process your payment. You will be given a receipt for the payment. There is no fee for this service.
Pay by direct debit
It may be possible to pay your invoice by a single direct debit payment on the 1st or 15th of the month. For further details, please call accounts receivable on 01670 624887 between 8.30am and 5pm, Monday to Thursday, and 8.30am and 4.30pm on Friday.
Pay by post
Cheques and postal orders should be made payable to Northumberland County Council and sent to:

Cashiers Section
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Please write your name, customer number, invoice number and your address on the back of your cheque or postal order.

Please note: payments sent by post can take up to four working days to reach your account.
Pay at customer information centres
Please take your invoice to any of our customer information centres. Details of your nearest centre and opening times can be found here or by calling 0345 600 6400.
Pay from abroad
International payments in GBP can be made by bank transfer using the following details:
 
Northumberland County Council – Receipts Account
 
Barclays Bank PLC
38 Bridge Street
Morpeth
Northumberland
NE61 1NL
 
Account No: 53023915
Sort Code: 20-58-25
 
IBAN GB16 BARC 2058 2553 0239 15
 
SWIFTBIC BARCGB22

What happens if an invoice is not paid?

Payment terms are 30 days unless otherwise agreed.

Failure to pay on time will result in recovery action being taken against you and we may write to you, phone you or we may instruct debt collection agents to visit you.  

We may also obtain a county court judgement against you. If we obtain a county court judgement, you will be liable for court costs, enforcement costs and your credit rating will be adversely affected meaning you may struggle to obtain loans or credit.